Anthony Secreto Email and Phone Number

Perform/Provided support to users relating to all user-related issues Internal onsite and Online (desktop issues, Printing issues, standard Microsoft office applications, Zoom, Ticket concern).DutiesUser PC deployment and assigned for WFHAssist DUO mobile enrollmentTicketing using Salesforce Zoom concern and troubleshootingDay to day support via Onsite or Work from home supportInventory PC Desktop, Laptop, Monitor and other office useForecasting Office supply and coordinating to VendorVerify software installation and systemResponsible for the installation and upgrades of any third party software like Antivirus, Encryption Application, etc.

Maintenance of Process Manuals and Communications of processes to the usersIncident Management for Server, Network, Desktop, Laptop, Printer and Scanner hardware.Escalation and Co-ordination with clients for incidentsDuties• Set up Desktop PC and allocate station• Set up Active Directory create, add and delete account• Manage office365 account and reset password• Remote workstation• Verify software installation and system• Checked hardware failure and connection• Perform network activity• Provide support to internal IT initiatives like rollout of Applications and Tools• Attend to out-of-date Antivirus definitions / unmanaged systems, which are identified • Track inventory movements• Track/maintain degaussed HDD records• Compliance to clean desk policies• Tracking of Software Inventory which includes License Deployment• Maintain Inventory of Desktops, Laptops & Headset

Perform/Provide 1st level technical and support to users relating to all user-related issues (desktop issues,Printing issues, standard Microsoft office applications, Active Directory, Exchange. network connectivity issues)Duties• User account creation, DHCP reservation, creating roaming profiles/home directory and maintaining security and permission level via Windows 2003 and Linux Server.• Installation, administration and troubleshooting of desktop and laptop. • Troubleshoot and support services for client desktop PC’s, Servers, Network Devices and Applications.• Responsible for the installation and upgrades of any third party software like Antivirus, Encryption Application, etc.• Create/research alternate methods of resolving issues and recommend specific solutions to various user applications.• Conduct preventive maintenance of desktop, laptop, and printers.• Perform technical documentation.• Regularly monitoring of Spam incoming traffic• Assisting and escalating of any problem to and from counterpart if needed• Provides tutorial support to all users • Perform other task that maybe assigned from time to time.

Service Engineer -Responsible for providing day-to-day technical issue, support to clients, diagnose, assembly and disassembly computer desktop,laptop,tablet and pad phone.Duties;2012-2018 • Assigned on ASUS and DELL as Service Engineer where part of the task include troubleshooting, repairing, diagnosing PC, desktop, tablet computers and pad phone• Has done online certification for products of Dell• Conducted ASUS technical training for IT technician on different IT stores• Conducted ASUS training for MSI-ECS Cebu and Davao branch• Support for service partners on diagnostic problem and guidelines• Installed recovery for Windows PC • Flashing of android tablet and pad phone of ASUS• Firmware over the air update on tablet and padphone• Restore to factory default using Asus recovery• Restore to factory default using Dell recovery• Assisted thru phone for isolating PC problem• Assisted walk-in client for troubleshooting guidelines2010 -2011 • Transferred to IBM and LENOVO team as Service Engineer• Has done onsite POS and IP configurations at Jollibee stores• Has done online certifications for IBM and Lenovo product• Conducted IBM and Lenovo trainings to service technicians about Desktop and Laptop repairing• Installed recovery for Windows PC • Restore to factory default using IBM and Lenovo recovery• Product Activation key update• Assisted thru phone for isolating PC problem• Assisted walk-in client for troubleshooting guidelines2009 • Assigned on MSI-ECS Taguig branch as Service Engineer and representative on ACER brand• Assigned to ACER as Service Engineer where parts of the task include troubleshooting, repairing, and diagnosing desktop PCs and Laptop• Installed Operating system and upgrading drivers• Restore to factory default using Acer recovery• Product Activation key update• Assisted thru phone for isolating PC problem• Assisted walk-in client for troubleshooting guidelines• Online update for ACER product