● Assist and provide technical support for 18 different law firms, ensuring uninterrupted operations within fast-paced legal environments that include overseeing account management tasks, password resets and user account servicing by over-the-phone, email, and chat support.● Perform 15-20 calls daily to clients achieving a 90% issue resolution rate by quickly identifying and effectively resolving customer issues while leveraging comprehensive documented resources for hardware, software, and other non-technical issues.● Achieve 97% acceptance rate quota through supporting requests via ServiceNow and Ivanti ticketing systems, ensuring meticulous tracking and resolution of client issues along with streamlining workflows.● Utilize screen sharing and remote-control tools such as VMware, Citrix, SCCM, and Screen Connect to properly vet, collect and evaluate a customer's reported issue.

● Supported 25-30 team members utilizing diverse tools and diagnostic equipment to achieve a 95% completion rate for assigned repairs ensuring efficient and effective resolution.● Completed 40-50 repairs and maintenance tasks daily ensuring quality standards, properly marking instruments deemed unrepairable for clear inventory management.● Maintained meticulous inventory of repair supplies and ordered parts promptly, ensuring a well-organized and adequately stocked repair environment within a 2-3 day turnaround time.

● Assisted and sold Staples products to 50-100 customers daily with a positive attitude, prioritizing customer satisfaction as a top priority to achieve store sales goals.● Generated $200-$500 in new sales daily for products including desk chairs, desks, printers and electronics offering tailored product and service recommendations to guide customers in the purchase .● Learned 20+ different products competitive advantages, value, and how it compared to competition in the market which helped stand out to management.

● Guided 75-100 new and existing customers in the purchase of their meals by efficiently generating their orders to service more customers within a shift.● Handled the restock of supplies and prepared additional ingredients during downtime, ensuring readiness for anticipated peak periods of activity.● Organized food preparation according to standard recipes while accommodating customer requests for personalized modifications to achieve great reviews for the business.● Displayed pristine, clutter-free workspaces daily to enhance productivity and safety standards, while fostering best practices for 10+ team members.