I am a results-focused Customer Success professional with strong technical aptitude and ‘big picture’ perspective who is motivated by seeing my customers achieve their results! My experience covers a wide span of post-sales responsibilities, including managing day-to-day operational needs, producing online training curriculum and marketing collateral, collaborating across departments to deliver product enhancements that improve customer experiences, and consulting with customers to increase the value they receive from a solution. I have been fortunate enough to work with both large and small organizations in a wide variety of industries (including non-profits and healthcare organizations), with proven success upskilling end-users of any seniority level or technical background.I'm most interested in a challenging role with a B2B SaaS company that builds products to drive business efficiency, increase productivity, and make collaboration/communication easier. I love working with data to better understand pain points, identify trends, and uncover insights that will improve an organization's efficacy.In addition to helping people/organizations be successful through technology, my passions also include music (picked up the bass guitar in my early teens and fell in love), travelling (especially to other countries), eating & making delicious things (yes, I have a sourdough starter), environmentalism, hiking, yoga, and cult cinema.