Anthony Severo Email & Phone Number

Palo Alto, Us

Codex Health is an early-stage MedTech startup building remote patient monitoring software (both mobile data collection from patients and web-based dashboards for medical professionals).- Sole post-sales customer facing hire responsible for developing process to manage customer and patient lifecycle. - Represented customers and patients during product development, issue triaging, and roadmap planning sessions. - Maintained Help Center, configured dashboards for monitoring, provided technical onboarding for patients, and project managed implementation processes.- Acted as QA lead in 2023, creating and leading the initial process for product testing/release coordination in close collaboration with Mobile Development team.(Currently seeking new position as the Customer Success Team was restructured when the business model shifted from a SaaS solution for healthcare providers to end-to-end remote patient monitoring service)

San Francisco, Ca, Us

ClickTime is a privately-owned software company (founded 1999) that provides project-based time tracking, expenses reporting, and resource management solutions to an extremely diverse customer base.- Owned the Small/Medium Business and Midmarket customer relationships and lifecycle (approximately 1/3 of total ARR)- Responsible for developing and implementing processes to reduce churn in the SMB and MM segment- Acted as trusted and strategic advisor for the SMD and MM segment- Laid groundwork for automated tech-touch program intended to enable touchless onboarding, reduce churn, and manage upsell opportunities- Voice of the customer internally- Subject Matter Expert for ClickTime

San Francisco, Ca, Us

Responsible for:- Charting the Customer Journey- Managing contract renewals- Identifying and managing potential upsells/account expansions for month-to-month accounts- Creating Self-Service Training Modules and Collateral- Tech-touch Customer Success Management and backup CSM for managed accounts- Investigating escalated support inquiries- Prioritizing bug fixes and system improvements on behalf of Support Team- Managing online Help Center- Acting as "Voice of the Customer" when developing/implementing new features(Also served in a temporary Account Executive capacity between April 2021 - Dec 2021)

San Francisco, Ca, Us

- Front-line support during growth period of 44% worldwide users- Developed onboarding & customer journey collateral- Project Lead for the migration/creation of new online help center- Primary customer advocate & live issue tracker(promoted to Customer Education & Senior Support Manager)

Oakland, Ca, Us

The Sierra Club is the nation's oldest environmental nonprofit, with dozens of chapters/offices throughout the country. I worked at national HQ supporting/training field and chapter staff as well as volunteer organizers all over the USA.- Implemented online training curriculum for all incoming database users- Translated executive needs into actionable success plans for staff data collection initiatives- Devised agenda and led educational/training meetings (onsite & webinars)- Created external user documentation & managed update communications to userbase- Coordinated retrieval & utilization of outreach data (email and mail)

Oakland, Ca, Us

- Tech Support for various online databases, labels-producer, database navigator, organizing consultant, and online advocate.- Developed online guides for database use.- Composed, edited, & reviewed local & national email & other online outreach.- Supported volunteers/staff via training of acquiring contact data for advocacy outreach.

Interim administrative and logistics support for Development Office. Researched, planned, booked travel, compiled & formatted synopsis of visits with donors. Quickly learned policies, procedures, and database structure.

New York, Us

Odds and ends master, multi-tasker, organizer, problem-solver, and general go-to-guy.