Anthony Silverio Email & Phone Number

Queens, New York, United States

Provide comprehensive PC technical support, troubleshooting, and system maintenance to ensure optimal functionality of hardware and software. Interact with end-users, addressing their technical issues promptly and effectively.• Custom PC assembly and configuration including comprehensive PC build documentation and compatibility assessment. I also troubleshoot and resolve custom hardware/software installation errors.• Increase system optimization and performance tuning for clients by 5% -20%.• Built custom servers, workstation & gaming builds.

Orangeburg, New York, United States

Repaired and troubleshot PCs and IVC (Individually Ventilated Caging) systems in labs as well as ensuring smooth operation of lab systems in compliance with local regulatory requirements. Responsible for general laboratory work and preparation as well as keeping records and reporting any issues using Microsoft 365 (Excel & Word).• Improved rate of success of lab experiments from 25% -50% failure to about 10% failure rate. Any stress indicators on animals or in cages were promptly and swiftly resolved by me personally and reported. If more help was needed or it was something unknown to me, I would get in contact with the vet, lab technicians, and principal investigators to coordinate a resolution with them. • Researched entertainment activities and enrichment ideas for lab animals in coordination with investigators as a member of the research team.• In charge of daily monitoring of environmental controls in multiple laboratories.

Orangeburg, New York, United States

Delivered IT Helpdesk support for student/faculty desktops, laptops, phones, and notebooks. Removed viruses, spyware, and many other software related problems. Set up and maintain audiovisual equipment in classrooms and public spaces. Aid in the maintenance and technical support of local and/or wide area (LAN and/or WAN) computer networks.• Set-up and maintain computer labs throughout the school year. (Printers and copiers included in computer labs.)• Successfully installed operating systems and applications for new• computers as well as re-imaged and set up workstations with required software and settings per user needs.