Manage and coordinate multiple complex installation projects throughout the northeast and midwest regions directing every phase between several applicable partners in various industries. Selected to steer and formulate process changes while piloting many of them to company-wide adoption and achieving more efficiency and productivity. Mentor new managers and teach critical thinking skills for problems that arise. Chosen as Regional Employee of the Month several times.

Led and managed associates, department managers, and supervisors within a multi-million dollar store budget to achieve company goals and key performance metrics such as sales, in-stock, customer service, and inventory. Responsible for HR duties such as scheduling, evaluating, training, coaching, hiring, and ensuring the store and associates are in full compliance. Directed change management as it pertains to training and getting associates on board with new programs and technology systems to make the store more efficient in its operations.

Mediating complaints and working to find resolution through compromise and negotiated settlements between consumers and businesses, tracking various patterns of fraud and abuse, leading and participating in outreach efforts to explain top consumer issues to the public, and maintaining files electronically.

Special Assistant to the Indiana Secretary of State coordinating daily operations and communication which involved scheduling and advancing the Secretary of State, speechwriting, organizing legislative bills passed in the General Assembly, and processing motor club applications. Also served as Political Campaign Operations Director in 2002 for electing Indiana Secretary of State before being hired on with the State after the election.Compliance Officer with the Securities Division processing loan broker, broker dealer, franchise, collection agency and other securities registrations as well as training new compliance officers.

Managed and directed daily campaign operations that led to final victory on Election Day. Developed marketing strategy and issue positions and scheduled and arranged all meetings and events. Coordinated and organized volunteers, interns and fundraisers. Fostered communication with government officials and relevant stakeholders.