*A subject-matter-expert(SME QA/Coaching Training/On boarding) through continuous training, process and product knowledge improvement, while representing universities and supporting prospective / continuing students.*Proactively engaging prospective students in a goal oriented, metrics driven environment.*Work effectively, efficiently, as a team to ensure the best working practices are developed and utilized.*Involved in special projects improving the company, and the student experience.*Execute recruitment measures, via the phone, ensuring that targeted response times and accuracy guidelines are consistently met, to aid in enrolling students into a higher education degree. *Provide a high-touch experience with students, while encouraging the pursuit of their educational goals.*Utilize a collaborative approach connecting students with experts, as to resolve student concerns.