Anthony Sorrells Email & Phone Number

Thomson, Georgia, United States

Manager of Operations at All Ways Care Home Care is a key leadership role responsible for overseeing and optimizing the day-to-day operational activities of our home care services. This position ensures that services are delivered efficiently, compliantly, and with a high standard of care for our clients. The Manager of Operations plays a pivotal role in managing staff, improving operational workflows, ensuring regulatory compliance, and contributing to the overall growth and success of the… Show more Manager of Operations at All Ways Care Home Care is a key leadership role responsible for overseeing and optimizing the day-to-day operational activities of our home care services. This position ensures that services are delivered efficiently, compliantly, and with a high standard of care for our clients. The Manager of Operations plays a pivotal role in managing staff, improving operational workflows, ensuring regulatory compliance, and contributing to the overall growth and success of the organization. Show less

Peachtree City, Georgia, United States

• Managed 19 locations across Georgia, South Carolina, North Carolina, and Virginia. • Responsible for maintaining OSHA and state compliance for 325 employees, as well as leading recruitment, training, and disciplinary intervention. • Grew the company footprint by spearheading the acquisition of 4 competitors • Reduced overhead by decreasing the company fleet while maintaining superior service quality • Analyzed performance data to identify areas of improvement and… Show more • Managed 19 locations across Georgia, South Carolina, North Carolina, and Virginia. • Responsible for maintaining OSHA and state compliance for 325 employees, as well as leading recruitment, training, and disciplinary intervention. • Grew the company footprint by spearheading the acquisition of 4 competitors • Reduced overhead by decreasing the company fleet while maintaining superior service quality • Analyzed performance data to identify areas of improvement and develop corrective action plans. • Researched market trends and collected customer feedback to develop new strategies for improving operations for each location. • Managed a team of diverse employees with varying skill sets, fostering a positive work environment to encourage collaboration and professional growth. • Conducted monthly site visits partnering with each location manager to monitor performance and implement process improvements • Generated 125 million dollars in revenue by working directly with the CEO and individual location managers to reduce overhead and increase the regional profits • Shaped organizational culture to optimize procedures for higher efficiency and improved customer service Show less

Augusta, Georgia, United States

• Grew the start-up company from 0 services to 375 in 6 years by implementing a cost-effective marketing campaign focusing on community involvement • Developed strategic business relationships with vendors to reduce overhead and increase product offerings • Executed strategic plans for business expansion to increase market share • Managed budget development, P&L, forecasting, and financial reporting • Partnered with marketing agencies to revise website content and… Show more • Grew the start-up company from 0 services to 375 in 6 years by implementing a cost-effective marketing campaign focusing on community involvement • Developed strategic business relationships with vendors to reduce overhead and increase product offerings • Executed strategic plans for business expansion to increase market share • Managed budget development, P&L, forecasting, and financial reporting • Partnered with marketing agencies to revise website content and kickstart promotional campaigns • Worked directly with customers and their families to ensure the quality of their care and service Show less

Las Vegas, Nevada, United States

• Responsible for elevating and maintaining customer service standards for the Las Vegas Convention Center vendors and their millions of annual attendees • Recruited, trained, and managed 25 Customer Support Technicians servicing the thousands of convention center vendors' technical operational requirements • Designed and implemented research initiatives focusing on customer feedback and performance monitoring. • Coordinated with maintenance and installation teams… Show more • Responsible for elevating and maintaining customer service standards for the Las Vegas Convention Center vendors and their millions of annual attendees • Recruited, trained, and managed 25 Customer Support Technicians servicing the thousands of convention center vendors' technical operational requirements • Designed and implemented research initiatives focusing on customer feedback and performance monitoring. • Coordinated with maintenance and installation teams responsible for event set-up and technical troubleshooting Show less

Atlanta, Georgia, United States

• Built the Operations & Sales teams for 12 locations in the Georgia market. • Worked with vendors to revolutionize the customers' showroom experience by minimizing inventory and expanding product offerings • Evaluated vendor contracts and negotiated favorable terms to reduce costs without compromising quality or service levels. • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies. • Provided strategic… Show more • Built the Operations & Sales teams for 12 locations in the Georgia market. • Worked with vendors to revolutionize the customers' showroom experience by minimizing inventory and expanding product offerings • Evaluated vendor contracts and negotiated favorable terms to reduce costs without compromising quality or service levels. • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies. • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives. • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations. • Conducted training on state regulatory laws, FTC, and OSHA requirements. Show less

Bachelor'S Degree, Mortuary Science

Atlanta, Georgia

Business Administration, Management And Operations

Cleveland, Georgia