Anthony Sorrenti

Anthony Sorrenti Email and Phone Number

Assistant Winemaker at Pearmund Cellars @ Pearmund Cellars
broad run, virginia, united states
Anthony Sorrenti's Location
Warrenton, Virginia, United States, United States
Anthony Sorrenti's Contact Details

Anthony Sorrenti work email

Anthony Sorrenti personal email

n/a

Anthony Sorrenti phone numbers

About Anthony Sorrenti

Anthony Sorrenti is a Assistant Winemaker at Pearmund Cellars at Pearmund Cellars. He possess expertise in call centers, business analysis, process improvement, analysis, microsoft excel and 9 more skills.

Anthony Sorrenti's Current Company Details
Pearmund Cellars

Pearmund Cellars

View
Assistant Winemaker at Pearmund Cellars
broad run, virginia, united states
Website:
pearmundcellars.com
Employees:
11
Anthony Sorrenti Work Experience Details
  • Pearmund Cellars
    Assistant Winemaker
    Pearmund Cellars Mar 2019 - Present
    Broad Run, Virginia
    View
  • Pearmund Cellars
    Tasting Room Manager
    Pearmund Cellars Oct 2017 - Apr 2019
    View
  • Csra Inc
    Business Analyst
    Csra Inc May 2012 - Feb 2018
    -Monitor workforce activities and call center performance and identify actions to take in order to assure service level goals are met.-Enforce staff adherence to work schedules. Generate and deliver adherence/compliance reports to the management team.-Compare call forecasts with actual results to examine variances, proactively identify scheduling gaps and offer solutions to close them. -Provide performance analysis to ensure accurate, timely reporting to support business processes, decision-making.-Complete performance analysis of daily and weekly results for the call center.-Provide feedback to team leads about agent schedule adherence and call queuing statistics.-Apply consistent exercise of independent judgment and discretion in matters of significance.-Issue necessary statistics and reports to supervisors and staff. Analyze data and make recommendations for improvement.
    View
  • Sunset Hills Vineyard
    Assistant Tasting Room Manager
    Sunset Hills Vineyard Jun 2017 - Oct 2017
    Purcellville, Virginia
    View
  • Csc
    Contact Center Team Lead
    Csc Nov 2009 - May 2012
    Chantilly, Va
    -Monitor and provide feedback to CSR’s to improve call handling skills-Track contact center’s daily monitoring summary for Quality Assurance/Service level purposes-Analyze daily transfer logs -Provides necessary reports to supervisor with recommendations on maintaining service levels-Clarify and research CSR content questions-Maintain knowledge of current program content to provide support for CSR’s-Conduct training sessions with CSR’s for Quality Assurance purposes-Answer incoming calls on behalf of client, providing accurate and appropriate information-Provides support to supervisor with attendance and schedule adherence
    View
  • Ups
    Supervisor
    Ups Jun 2005 - Oct 2009
    Willow Grove, Pa
    -Managed staff of up to twelve employees-Responsible for orientation and new hire training for the outbound package handling area-Verified employee’s hours daily to ensure they’re posted correctly for the shift and the area-Approved time-off requests based on scheduling needs-Exercised judgment regarding allocation of resources based on production numbers and service goals-Audit and coach/counseled employee performance to ensure the quality of work was up to standard.-Promoted safety daily to ensure employee safety-Implemented safety training to maintain compliance with UPS standards as well as OSHA-Performed fast-paced lifting and lowering of packages generally 25-35 lbs.
    View

Anthony Sorrenti Skills

Call Centers Business Analysis Process Improvement Analysis Microsoft Excel Customer Service Business Process Training Team Leadership Data Analysis Microsoft Office Quality Assurance Integration Troubleshooting

Anthony Sorrenti Education Details

Frequently Asked Questions about Anthony Sorrenti

What company does Anthony Sorrenti work for?

Anthony Sorrenti works for Pearmund Cellars

What is Anthony Sorrenti's role at the current company?

Anthony Sorrenti's current role is Assistant Winemaker at Pearmund Cellars.

What is Anthony Sorrenti's email address?

Anthony Sorrenti's email address is as****@****csc.com

What is Anthony Sorrenti's direct phone number?

Anthony Sorrenti's direct phone number is +121588*****

What schools did Anthony Sorrenti attend?

Anthony Sorrenti attended Montgomery County Community College.

What skills is Anthony Sorrenti known for?

Anthony Sorrenti has skills like Call Centers, Business Analysis, Process Improvement, Analysis, Microsoft Excel, Customer Service, Business Process, Training, Team Leadership, Data Analysis, Microsoft Office, Quality Assurance.

Who are Anthony Sorrenti's colleagues?

Anthony Sorrenti's colleagues are Melissa Null, Lisa Abt, Joseph Doten, John Memoli, Mark Pilegaard.

Not the Anthony Sorrenti you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.