Leverage service desk system with best practices to ensure Enterprise and Business accounts' SLA expectations are met. Created training playbooks for Bug Bounty Program incoming requests, desk service system supervision & triage processes, and team sync structure to aid with transitioning and training support.Improved and maintained areas of responsibilities such as the Bug Bounty Program, Division plans, and Data Deletion process to comply with CCPA and GDPR. Co-lead internship program by providing mentorship, trainings, and leading informational sessions to ensure support and promote growth.Provided internal quality reviews to improve level and service effort for customers. Collaborate with enablement with project management duties such as coordination, trainings, and additional teaching sessions for new on-boarders, to facilitate best practices and experience. Successfully manage over 2+ projects whilst working on time sensitive responsibilities allowing me to gain and improve multi-tasking and project management skills.Build communication and collaborates with multiple teams company wide between Security, Legal, Finance, Sales, and Revenue to troubleshoot and fulfill internal and external requests.

Directing over 700 members per day on instructions and policies, ensuring safety, order and comfort to the facilityManage over hundreds of profiles monthly to create, update, and regulate income installments, resulting administration and organization of income to the companyInterpreted to more than half of 2000 members that are bilingual by addressing their requests, ensuring customer service and increase of clients by 70%