• Maintain the IT ticketing system, ensuring that open tickets are resolved or escalated promptly. • Respond to incoming IT service requests across multiple real-time intake channels (web, email, chat, phone, walk-up). * • Maintain inventory of laptops, desktops and other devices; recommend purchases based on anticipated needs. • Manage user and computer accounts for the domain and IT services. • Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures. • Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company. • Perform other work-related duties as assigned.• Setup and configure Konica Printers through Web Management Tool. Setup admin password, TCP/IP Settings, and email SMTP.•Microsoft 365 Suite Management:Administer Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and other collaboration tools.Configure and maintain user accounts, groups, and permissions to ensure proper access controls.Troubleshoot and resolve Microsoft 365 service-related issues, including email delivery, and authentication problems.• Create user accounts in AD and add users to Mail Distribution List and groups.

Install and service gym equipment, also cycling bikes and plated machines.

• WORKED WITH TEAM TO IMAGE AND DEPLOY 1000 SYSTEMS.• DAILY TASKS WERE TO VIEW TICKETS IN SERVICE NOW AND UPDATE DAILY WITH WORK PROGRESSION.• DUTIES INCLUDES RECEIVING NEW EQUIPMENT AND STORING AWAY, PULLING MACHINES TO IMAGE AND MOVE PROFILE OVER.• CHECK SYSTEMS INTO SCCM AND UPDATE DELL’S DRIVERS AND FIRMWARE THROUGH DELL SUPPORT.• RECEIVE OLD EQUIPMENT FROM COORDINATED WEEKLY DROP-OFFS FROM CUSTOMERS• REMOTE INTO SYSTEMS USING DAME WARE TO PULL PROFILES AND STORE ON NETWORK• TROUBLESHOOT MICROPHONE AND SOUND ISSUES IN MICROSOFT TEAMS

Due to Covid-19 work stoppage* Daily tasks were to monitor ticket que for new tickets dealing with troubleshooting software, hardware, networking, etc. * Supported HP G5,G6 laptops and installed HP monitors to users desk. * Worked with software “Go To Assist” Remote desktop tool to network into systems and troubleshoot. * Networked and configured HP 428fdn model printers through print server. * Weekly inventory for computer hardware related equipment.

• Configured hardware, devices, and software to set up workstations for employees• Collaborated with vendors during Go-Live project to resolve advanced problems and ensure optimal customer satisfaction• Demonstrated professionalism and courtesy with Doctors while working to resolve complaints, problems or respond to questions• Troubleshooted tickets dealing with Office 365 and Outlook applications• Evaluated and resolved Citrix technical problems for end users efficiently to minimize downtime• Installation, troubleshooting and training of end users on Imprivata