Vp Of Programs
➥ Successful addressing the decline of match retention rate reflecting 71.3% through collaborating with Program Directors to understand why matches were closing prematurely and what we could do to increase our retention rates➥ Govern intentional planning through leading engaging questions with Program Directors to support matches in the time of crisis better, support mentors working through problems with mentees, and encouraging resiliencyo Results reflect recognition by the National Office through a Quality Award presented to the Program Team for meeting and exceeding the following goals in 2021: serve a minimum of 100 children and raising $200K+ in revenue; achieve a community-based/site-based plus 12-month retention rate of 73.02% or higher; BBBBA retention rate 75.8%, and serve 543 children total➥ Support the creation of a workflow guide for our Enrollment team to streamline the process for our Mentors and Mentee families by focusing on how each step in the process impacts each person, from the staff to our mentors and familieso Lead discussions with the Enrollment team around bottlenecks in the process, worked closely with the data processor to analyze processing time from interview to being matched in the program and road-mapping the process and timelineo Changes helped the enrollment team work more closely with volunteers and families; ensured working was executed as a team and not from an individual perspectiveo Processing times reduced from 300 days to 113 days total, and provide staff with clear directions, detailed explanations, and set clear expectations
