Anthony Springer Email & Phone Number

Dublin, Ohio, United States

Facilitate conferences for Enterprise and government customers.

Hilliard, Oh

- Responsible for life cycle management of Fortune 500 business accounts totaling over $40M in revenue.- Uses analytical skills and Salesforce to monitor key performance indicators to mitigate risk for Verizon across a portfolio of enterprise mobility accounts.- Monthly audits to review invoices for accuracy, present reviews to internal and external stakeholders.- Collaborate with external and internal stakeholders on new contractual pricing on plans and devices.- Manage… Show more - Responsible for life cycle management of Fortune 500 business accounts totaling over $40M in revenue.- Uses analytical skills and Salesforce to monitor key performance indicators to mitigate risk for Verizon across a portfolio of enterprise mobility accounts.- Monthly audits to review invoices for accuracy, present reviews to internal and external stakeholders.- Collaborate with external and internal stakeholders on new contractual pricing on plans and devices.- Manage ordering accuracy for the deployment of 30-50 devices a day for an enterprise client.- Process improvement across team by creating a custom report in Salesforce for enterprise risk analyst KPIs that doubled the number of strategic action plans.- Project specialist for client’s zero use reduction to reduce churn of 3,000 lines of service and save client $170,000 per month. Show less

Hilliard, Oh

- Assisting business customers with managing their business account and providing an on-demand solution.- Provide an excellent customer service experience by following the deliver the promise call flow and creating custom resolutions.- Supporting my team by answering questions and concerns within Jabber or in person as needed.- Providing technical support for business customers that have issues with their devices or services.- Promote self-serve options and assist business… Show more - Assisting business customers with managing their business account and providing an on-demand solution.- Provide an excellent customer service experience by following the deliver the promise call flow and creating custom resolutions.- Supporting my team by answering questions and concerns within Jabber or in person as needed.- Providing technical support for business customers that have issues with their devices or services.- Promote self-serve options and assist business customers with managing their Business accounts online.- Providing business customers with the value of Verizon by generating revenue.- Utilize basic formulas and filtering in Excel to assist customers with account management questions on accounts with more than 10 lines.- Partnered with Account Management to assist with National Accounts Show less

Temple Terrace, Fl

- Managed incoming emails and phone calls through Salesforce- Handled real-time escalations from level 1 support- Perform basic and advanced troubleshooting on GPS tracking units including troubleshooting the APN, IP address and coverage area.- Ship replacement units and dispatch third-party technicians using Netsuite and creating the service order/purchase orders associated with the service request.- Assisted peers with questions via Slack- Educated customers how to use the… Show more - Managed incoming emails and phone calls through Salesforce- Handled real-time escalations from level 1 support- Perform basic and advanced troubleshooting on GPS tracking units including troubleshooting the APN, IP address and coverage area.- Ship replacement units and dispatch third-party technicians using Netsuite and creating the service order/purchase orders associated with the service request.- Assisted peers with questions via Slack- Educated customers how to use the Fleetmatics Reveal platform and provided value as it relates to Fleet Management.- Collaborate with Account management, development, scheduling and other departments to resolve customer concerns.- Handle overflow cases from Elite Care which are premium high value customers.- Understands and can educate about ELD requirements and IFTA reports. Show less

- Assisted with taking escalations and creating customized resolutions for customers.- Investigated and resolved recurring device promotional credit disputes.- Followed-up with customer who left negative feedback on NPS surveys to improve individual customer experiences.- Partnered with other teams to improve overall performance within the same Senior Manager Team.

Hilliard, Ohio

- Analyzed weekly performance metrics using excel to discover trends.- Implemented contests to motivate representatives to improve performance.- Developed trainings using Word and PowerPoint and present in trainings the content that the team most needed based on weekly performance.- Called customers who left negative feedback on surveys and create a resolution to improve the customer experience.- Facilitated trainings for adults in a classroom setting focused on… Show more - Analyzed weekly performance metrics using excel to discover trends.- Implemented contests to motivate representatives to improve performance.- Developed trainings using Word and PowerPoint and present in trainings the content that the team most needed based on weekly performance.- Called customers who left negative feedback on surveys and create a resolution to improve the customer experience.- Facilitated trainings for adults in a classroom setting focused on managing customer future needs.- Assisted representatives on calls in real time via jabber or in-person assistance.- Coached representatives on calls and completed weekly drive forms to address performance on the deliver the promise call flow. Show less

Hilliard, Ohio

- Addressed customer’s billing concerns by analyzing invoices and making recommendations to make sure customers are put on the right price plan based on usage.- Provided recommendations for customers that provided value such as plans, accessories and devices.- Used save skills to retain customers and prevent customers from leaving Verizon.- Evaluated customer’s service and device issues and followed troubleshooting procedures to resolve customer concerns.

- Assisted incoming callers with addressing their technical issues with their Verizon FiOS home phone, internet and cable services.- Dispatched technicians or shipped replacement equipment for customers after following troubleshooting procedures.- Utilized Cofee Anywhere to manage customer troubleshooting records and notate their accounts.

Bachelor'S Degree, Information Technology

Associate Of Science (A.S.)

Education record