Anthony Stein Email & Phone Number

Portland, Or, Us

-Created and manage small team of IT support technicians spread across Oregon-Oversee IT ticket system and ensure SLAs are met -Serve as escalation point and end of line for support issues-Administer user accounts in Office 365/Azure AD-Develop trainings for support techs and end users alike-Provide system administration for VOIP phones, various application servers, etc.-Serve as department liaison for various consultants, vendors, etc.

Portland, Oregon Area

Portland, Oregon Area

-Helpdesk for 700+ employees spread over two campuses in Portland and Corvallis-Maintain and manage active directory accounts, updating permissions and access as requested-Troubleshoot common software such as Office365, VPN clients, and electronic health records-Troubleshoot all IT hardware including VOIP phone system, desktops, laptops, AV equipment, etc.-Provide training to users on all IT related equipment-Answer IT related queries from users by phone or in person-Occasionally travel to remote locations to service IT equipment

-Shadowed a variety of IT-specific departments and learned their job functions such as helpdesk, system administration, GIS, and software development.-Assisted analysts with development of MDM system by reviewing applications necessary for deployment.-Covered IT help desk reception, responding to support requests by phone and through ticketing system. Assigned and escalated tickets to appropriate personnel.-Assisted help desk specialists with common software and hardware troubleshooting-Sat in on meetings with vendors and learned common licensing, pricing, and general IT related business info.