Garage Systems Manager tasked with expanding and adding to the perceived value of a garage programme to increase leverage with SC clients. This is being achieved using a variety of business and compliance solutions and marketing support .One of the major tools in this is garage management software. As a result of success in all areas I cover SCMF has significantly increased spend and strengthened relationships with many existing and target customers.

Area Sales Manager covering South East London and Kent borders responsible for developing existing business and bringing new accounts on board

Business Development Manager South & South East UK selling Call Recording and associated telephony and software integration solutions. Specifically these have been integrated quality and performance monitoring / reporting frameworks and client front end integrations enabling custom searches and the leveraging of recording for business analytics. I have been heavily focused on the contact centre market (private and public) and clients / wins include the likes of Direct Legal & Collections, Lastminute.Com, Chaucer Insurance, Towergate Partnership, Enact Conveyancing, Hounslow Borough Council, Religare Hichens Harrison, City of London Council, London Borough of Barking and Dagenham and Age Concern / Help the Aged. These have been won via a mix of new channel and direct business acquisition. Typically decision makers would have been IT and Contact Centre Directors and Managers, but client would have to be engaged at all levels due to solution complexity and requirement for multi stakeholder buy-in.Deal sizes have varied greatly at Computertel, however I have concentrated on the highest end available. These have typically been from 40K to 80k as initial purchases. I have developed a good understanding of communcations technology in general and the drivers for technology in various contact centre environments, requirements around telephony platforms / networks and CRM systems integration wise and of network infrastructure and IP convergence solutions. During first two years achieved between 90 and 95% of demanding targets (375 and 400k respectively).

Selling investor relation solutions for investment attraction and retention to UK listed companies. This involved selling contracted exposure of prospects’ regulated financial information in the global financial press and media to gather data on interested parties for ongoing communication (mainly via email marketing and webcasting) in order to encourage investment and create shareholder value.Main contacts sold to were at board level (CEO, CFO, Company Secretary) or Investor Relations or Corporate Communications professionals (IR Director / Manager, Corporate Communications Director / Manager). This was a conceptual sale focused on return on investment, complementing existing prospect suppliers such as Financial PR companies and Private Client Stockbrokers. These relationships were often the primary drivers for winning webcast business in addition to contracted exposure. I outperformed all other members of the new business sales team consistently in my time in this role.

reporting directly to the European MD, my main focus here was the development of key existing pan European and global clients and leading account teams for major new prospects and Requests for Proposal / Tender for a rapidly expanding UK and France (HQ) based Audio and Web Conferencing Company. Alongside this I was tasked with lead distribution and tracking for general opportunities between Arkadin locations. Key to this role was the introduction of new processes and ideas to encourage free exchange of information as well as the penetration of international accounts at multiple levels by using and organising this information. I also played a major role in winning and rolling out the accounts mentioned below. Extensive European travel (80%) with a new baby at the time was proving difficult in the extreme so I made the tough decision to move on.Key Wins at Arkadin: (Yearly Values)Volvo Group: European RFP 800,000 EurosUPS Gmbh: European Contract 500,000 Euros Key Development Accounts – Schlumberger / ATOS Origin, Saint Gobain, White & Case, Weil, Gotshal & Manges, Raytheon – all achieved significant expansion under strategic development.

Sales Manager (January 2002–October 2003) – working for a globally based audio and web conferencing organisation initially this role was most recently as a ‘selling’ Manager (i.e. opening / helping to open new accounts for my team members) as well as being responsible for team budget. During my time as a Sales Manager Premiere achieved 115% of its UK sales target in 2002 and was on target for circa 105% at time of leaving. I also hired and developed Premiere’s European Top Performer in 2002 and in the final year had 3 out of 5 team members at over 100% of target YTD.Account Manager (until January 2002) – I excelled in my role as a new business hunter at Premiere. In a start-up Conferencing company, with very little support and infrastructure, I achieved 160% of target throughout this period. I was the strongest performer in sheer new business acquisition in the company. At the time of leaving this had not been equalled, despite the introduction of new services and stronger customer support focus, allowing greater market penetration. Personally I took great pride in having been a key player in building the company’s success from scratch.Key wins at Premiere: (yearly values)Computer Associates: European RFP £200k per yearArcadia Group: UK RFP £250k per yearWipro Technologies: European Agreement £220k per yearACE INA Insurance: European Agreement £100k per yearDixons Stores Group: UK Agreement £170k per year