Anthony Stitt Email & Phone Number

 Tier 4 network engineer for Bank of America, supporting the domestic and international data network (Americas, APAC and EMEA) Respond to pages to join collaborative troubleshooting bridge lines to troubleshoot network outages (Layers 1-4) that impact Bank of America’s data network, voice network and or Global Core Provide engineering peer review of planned and scheduled network changes that could cause impact to the network infrastructure Work dedicated oncall shift (nights and… Show more  Tier 4 network engineer for Bank of America, supporting the domestic and international data network (Americas, APAC and EMEA) Respond to pages to join collaborative troubleshooting bridge lines to troubleshoot network outages (Layers 1-4) that impact Bank of America’s data network, voice network and or Global Core Provide engineering peer review of planned and scheduled network changes that could cause impact to the network infrastructure Work dedicated oncall shift (nights and weekend) with an oncall partner  Escalation point to Cisco NOC who supports the Bank of America network as the tier 2 and tier 3 support Work to identify trends regarding network outages to find if issues are due to Cisco IOS bugs and identify fixes Consistently meet and exceed required performance Show less

 Worked to resolve global network issues (ex data, legacy voice, VOIP, Telepresence) within Bank of America’s/Merrill Lynch’s network Internal escalation point within the NOC for network issues that are unable to be resolved by peer technicians within the NOC Responsible for documenting troubleshooting steps involved during the duration of a network outage in Bank of America’s ticketing system (IBM’s Maximo) Training of new hires Involved with the creation of work group… Show more  Worked to resolve global network issues (ex data, legacy voice, VOIP, Telepresence) within Bank of America’s/Merrill Lynch’s network Internal escalation point within the NOC for network issues that are unable to be resolved by peer technicians within the NOC Responsible for documenting troubleshooting steps involved during the duration of a network outage in Bank of America’s ticketing system (IBM’s Maximo) Training of new hires Involved with the creation of work group instructions that become the normal work flow for techs to follow to troubleshoot networking issues Consistently meet and exceed required performance Show less

 Worked to resolve global network issues (ex data, legacy voice, VOIP, Telepresence) within Bank of America’s/Merrill Lynch’s network Internal escalation point within the NOC for network issues that are unable to be resolved by peer technicians within the NOC Responsible for documenting troubleshooting steps involved during the duration of a network outage in Bank of America’s ticketing system (IBM’s Maximo) Training of new hires Involved with the creation of work group… Show more  Worked to resolve global network issues (ex data, legacy voice, VOIP, Telepresence) within Bank of America’s/Merrill Lynch’s network Internal escalation point within the NOC for network issues that are unable to be resolved by peer technicians within the NOC Responsible for documenting troubleshooting steps involved during the duration of a network outage in Bank of America’s ticketing system (IBM’s Maximo) Training of new hires Involved with the creation of work group instructions that become the normal work flow for techs to follow to troubleshoot networking issues Consistently meet and exceed required performance Show less