● Critically analysed and modelled business processes, procedures, and systems to identify opportunities for improvement and optimisation.● Gathered and evaluated data and information to identify business problems and opportunities for enhancement using a pragmatic approach.● Communicated with stakeholders to elicit and develop business requirements for process improvements, system changes, and new initiatives.● Developed and recommended solutions to business problems based on data… Show more ● Critically analysed and modelled business processes, procedures, and systems to identify opportunities for improvement and optimisation.● Gathered and evaluated data and information to identify business problems and opportunities for enhancement using a pragmatic approach.● Communicated with stakeholders to elicit and develop business requirements for process improvements, system changes, and new initiatives.● Developed and recommended solutions to business problems based on data analysis, process reviews, and stakeholder input, using strong logic and reasoning ability.● Collaborated with cross-functional teams, including IT and operations teams, to ensure that solutions are feasible, cost-effective, and aligned with business goals.● Facilitated workshops and meetings to develop requirements and processes, provide updates, and communicate solutions to stakeholders. Show less

• Elicited and documented new business requirements• Interviewed SMEs to establish and document existing business processes• Developed new business processes and validated with the business• Produced diagrammatic representations of new business processes and data flows• Wrote specifications for external developers to develop new software• Wrote logic for data queries required to support new software• Worked with data analysts to develop and refine queries• Wrote test… Show more • Elicited and documented new business requirements• Interviewed SMEs to establish and document existing business processes• Developed new business processes and validated with the business• Produced diagrammatic representations of new business processes and data flows• Wrote specifications for external developers to develop new software• Wrote logic for data queries required to support new software• Worked with data analysts to develop and refine queries• Wrote test plans and conducted preliminary testing of new software• Assisted with implementation of new software• Provided written guidance on documentation and training needs for new software. Show less

• Gathered new business requirements by conducting workshops with internal and external stakeholders• Wrote requirements and functional specifications for new software products• Documented existing business processes• Analysed and improved business processes• Analysed and modelled existing IT systems• Negotiated with work teams and with clients to agree on specifications• Wrote test plans and reports• Designed ITIL-based Change and Release Management processes and… Show more • Gathered new business requirements by conducting workshops with internal and external stakeholders• Wrote requirements and functional specifications for new software products• Documented existing business processes• Analysed and improved business processes• Analysed and modelled existing IT systems• Negotiated with work teams and with clients to agree on specifications• Wrote test plans and reports• Designed ITIL-based Change and Release Management processes and procedures, and wrote accompanying documentation• Directed the design of Incident, Problem and Configuration Management processes and procedures, and wrote accompanying documentation• Managed changes to software• Managed release of new software versions• Implemented a Documentation Management system• Managed the Documentation and Graphics teams• Developed and Implemented help systems for Studywiz products• Produced Release Notes for new software versions, including information and text for sales and marketing staff• Wrote and maintained user guides for software products• Provided on-site and internet training to Studywiz clients• Provided first and second level support to Studywiz clients• Managed rollout of the Studywiz Virtual Learning Environment for the South Australian education department and other large clients• Assessed interface design and usability and provided feedback to development staff• Created MS Word templates for technical documentation, including appropriate styles, macros, autotext entries and VB code. Show less

• Produced business procedures documentation, Requirements Specifications, Installation Guides, Test Plans, Test Cases, User Guides, Release Notes, diagrams and flow charts• Gathered requirements and redeveloped the Directorate’s intranet site• Gathered requirements for Directorate projects• Produced new documentation templates for directorate use, in accordance with DOD requirements and incorporating appropriate styles, macros, autotext entries, VB scripts, and user forms to… Show more • Produced business procedures documentation, Requirements Specifications, Installation Guides, Test Plans, Test Cases, User Guides, Release Notes, diagrams and flow charts• Gathered requirements and redeveloped the Directorate’s intranet site• Gathered requirements for Directorate projects• Produced new documentation templates for directorate use, in accordance with DOD requirements and incorporating appropriate styles, macros, autotext entries, VB scripts, and user forms to automate entry of document metadata• Produced and maintained configuration documentation for the project's Test and Development environments• Maintained the Knowledge Base system for the project• Produced and published release notes for weekly software releases• Edited documentation produced by the Directorate’s Project Managers and Security Consultants. Show less

• Produced paper and HTML based documentation in an ISO 9001 environment, adhering to strict project timelines• Wrote technical documents including Functional Specifications, Build Standards, Site Survey Reports, Test and Trial Plans and Reports, Installation Plans and Reports, Post Installation Reports, Site Configuration Guides, Quick Start Guides• Worked with teams of engineers, sales staff, technicians and other writers to produce high quality documentation• Consulted with… Show more • Produced paper and HTML based documentation in an ISO 9001 environment, adhering to strict project timelines• Wrote technical documents including Functional Specifications, Build Standards, Site Survey Reports, Test and Trial Plans and Reports, Installation Plans and Reports, Post Installation Reports, Site Configuration Guides, Quick Start Guides• Worked with teams of engineers, sales staff, technicians and other writers to produce high quality documentation• Consulted with clients to establish requirements• Coordinated, compiled and edited tender responses• Proof-read and edited the work of other Technical Writers• Produced product brochures for hardware and services• Conducted useability tests and wrote useability reports• Designed and produced HTML documentation systems• Produced CAD drawings for new Defence infrastructure projects. Show less