- Prepared all loan documents that are submitted to the processor/ underwriter, and kept the records in order for the financial transaction- Requested/ monitored appraisal orders and quotes to ensure compliant fulfillment and delivery on complex appraisal assignments- Reviewed loan files to ensure applications were completed thoroughly, all required data entered and closing fees are accurately disclosed to avoid tolerance cures or other regulatory violations- Maintained a high level of expertise relative to all mortgage loan documentation required to satisfy post-closing deficiencies including but not limited to disclosures, documents, appraisals, income and asset statements- Established and maintained a thorough knowledge of all products and investor requirements to ensure quality closing packages and salability into the market- Maintained contact and support between the Loan Originator and all other departments throughout the process of the loan- Reviewed data in loan operating system (LOS), obtained essential documentation and prepared file for initial underwriting; including receipt of signed disclosures, requested 3rd party services such as Appraisals, Title, Flood Certificates, Fraud prevention services, Tax return transcripts and verifications of employment- Assisted with the development, testing and implementation of mortgage origination systems and procedures

- Researched and responded to incoming commercial loan requests received from business areas supported by the department.- Reviewed business loan applications and supporting financial statements to determine the borrowing capacity, capitalization and cash flow dynamics for the applicant.- Prepared the credit memorandum, as well as any other reports necessary, along with the appropriate recommendation for review by the appropriate loan committee.- Attended credit loan committee meetings, presenting summary information and participating in discussions on other loans being considered for final approval.- Reviewed assigned risk grades on all commercial, business. Confirmed or changed the grade at initial review or annual review.- Researched payment history, loan balances, and associated documentation including loan notes, forbearance agreements, and modifications.- Collaborated with internal teams to create product briefs, one-pages, case studies and other sales collateral marketing material.- Conducted background investigations and other investigative assignments on businesses who were seeking loans using LexisNexis.

- Generated new business opportunities through networking, referrals- Met with business owners to understand their employee benefits and strategy needs- Conducted virtual and on-site presentations to position the value of Aflac’s products and services- Educated employees on available benefits packages and supported their enrollment- Provided ongoing enrollment and claims support to new and existing clients- Participated in conversation with business owners about new benefit options, benefit trends and changes to the government’s health care laws and more.

- Researched and resolve escalated first mortgage loan and/or home equity account related issues received from customer complaints that come in through the Foreclosure Lookback process. The issues are received through written correspondence, e-mail, and by phone- Reviewed loan servicing files, supporting documentation, and any other information that may validate or invalidate the claims- Researched and analyze documents related to foreclosure/ loss mitigation and bankruptcySaved documents/ information in appropriate share drive to establish an audit trail- Researched property inspection and preservation fees to determine if the amount noted on the invoice is recoverable or non-recoverable based on investor guideline matrix- Worked with management throughout the Chase organization to coordinate steps in the resolution of issues- Documented all issues in the Foreclosure Lookback database, as well as other systems or servicing platforms that may be required- Developed and maintain key contacts and working relationships with various functional servicing areas- Proactively seek and maintained a working knowledge of select processes and current procedures of other functional areas which are necessary to facilitate research and provide resolution

- Dispatched and managed 3rd party vendors (IBM & telecommunication companies) for Break/ Fix activities in the US, Canada, Europe and Asia for hardware & circuit related issues- Escalated issues as needed and maintained communication with technical teams- Extensively utilized ticketing system to record and track service call issues.- Played a key role in ensuring a proficient workforce and significantly reducing system down time- Tracked all equipment that was shipped/ returned from a site location for Break/ Fix service calls- Analyzed service call trends for circuits, servers & routers and provided overall assistance in daily administration- Worked with implementation management groups to ensure our ticketing database was maintained up to date including all site access special requirements- Communicated with systems analysts to confirm the nature of troubleshooting that was required for circuits/ server service calls

Reported directly to the Vice President within the banks Residential Mortgage Backed Securities Group (RMBS)Internal contact for all outside Loan Officers, assisted in setting up presentations with clients. Managed all incoming new customer inquiries and provided reporting on overall lead conversion performance and other relevant operational metricsProvided system specific support by performing such tasks as New User-Broker Set Up/Website Access/User Data Base, Access Issues, Security StandardsRecommended, design and assisted with the implementation of solutions that satisfy the company's business requirementPrepared visa applications for senior bankers traveling overseasReviewed and prepared expenses for our sales team

Reported directly to the Division head of Retail LendingImplemented new marketing strategies to the Retail/ Prime divisionDistributed mass marketing product campaigns to mortgage brokers on behalf of Account ExecutivesReviewed and scrubbed Account Executives pipelines to ensure maximum efficienciesReviewed pricing/rates at the end of each month on every loan fundedReceived all new broker packages from Account ExecutivesScheduled & hosted product training sessions for all newly hired Account Executives

Reviewed credit reports to determine interest rates and loan to value based on product guidelinesInteracted with loan officer for pricing and restructuring of prime loansResponsible for tracking prequal decisions and reporting them at the first of each month for the previous monthResponsible for monthly tracking of Regional Account Executives prequal performanceDistributed weekly marketing materials to promote new products and programs availableFielded inbound calls from loan officers/brokers regarding general loan and product questions

Distributed initial disclosure packages to borrowersVerified employment, mortgages and home insuranceReviewed all documentation prior to the underwriter receiving the fileUtilized Mortgage Loan Application using Calyx 4.3 and EncompassPerformed the processing of Fannie Mae and Freddie Mac loan files involving the verification of loan documents including income, credit, appraisal and title insuranceArranged closings with loan officer and closing department

Responsible for data entry and allocating costs to clients by department and groupsSummarized weekly and month-end reports using spreadsheets and graphsMaintained employee records/payroll and attendancePerformed ad hoc projects as needed, such as basic research on Internet, helping to organize and reach the teams objectives and goalsPerformed general administrative duties: Data entry, answer multiple phone lines, copying, faxingDealt with external clients and senior level individuals throughout the company and work with counterparts in branch offices to coordinate visits, etc.Reviewed Service Excellence web site for site overview and entered daily huddles for three working shifts to maintain employee communication on a daily basis

Worked in a team environment to accommodate clients needs and ensure a high level of customer satisfactionArranged all aspects of equipment rental, including contracts, billing, and set upCoordinated conferences for top executives and provide organizational support on agendaTrained new personnel on policies and procedures of the Business Center and the HotelPerformed general administrative duties: Data entry, answer multiple phone lines, copying, faxing, filing, preparing and binding presentations, sorting and distributing mailProcessed incoming and outgoing correspondence, arranged messenger pickup