● Document incidents into 24/7 Software Program (Command Post/Security Office). Respond to Text 2ISSUE system in 24/7 Software.● Coordination of the opening and closing of the stadium via radio, camera checks, notes function in24/7 Software.● Confirm arrival and position of Emergency Services Staff (OPD, Paramedics Plus) Contact emergencyservices (i.e. OPD, CHP, AMR, OFD) to respond to emergencies during the game. Help executeemergency evacuation procedures if necessary.● Dispatch appropriate security, guest services, disability services, maintenance, engineering,stagehands, food/beverage staff, and management staff to respond and resolve issues during thegame.● Monitor seating area for the following: outside alcohol, impaired guests, inappropriate banners orsigns, slips and falls, rowdy/unruly behavior, fights, illegal throwing of objects, alcohol policyinfractions, staff performance, etc.● Assist in the completion of Incident Reports from stadium staff in the Security Office.● Act as a Mobile Analyst to assist with report documentation throughout the stadium.● Monitor Social Media Software for potential issues near the stadium.

Provides in person and telephone customer service for ticketing, seating, account management and other general inquiries about 49ers home games and any other Levi’s Stadium events.Monitor and respond to the Go49ers email inbox. Performs any 49ers Visa Box office operations on event and non event days including setting up payment plans, processing payments for Season Ticket Members and Single Game purchases, reconciling any cash transactions, troubleshooting any ticketing or account issues via Archtics and MS Dynamics.Train new event day and week day Ticketing Representatives.

● Sold 49er Foundation 50/50 raffle tickets during 49ers home games.● Staffed and monitored 49ers Foundation Dig for Gold sales stations and silent auctions.● Tracked, authenticated and managed 49ers Foundation inventory including game usedequipment, autographed items and team issued gear.● Staffed 49ers Foundation non game day events.● Set up and broke down 50/50 raffle equipment and Dig for Gold items.

Set up and prepare all Luxury Level Suites, Gotham Club, Cloud Club and Lexus Lounge areas before guests arrive for Giants home games and any other Oracle Park Events.Provide customer service and proactively anticipate any needs for all Premium area guests and hosts. Troubleshoot any ticketing issues.

Reprint tickets for customers, searched customer buying history for any ticket-related inquiries.Provide information and customer service when managing box office sales, will call, player guest or recruit will call.Accurately handled and processed cash and credit card transactions.Utilize the Paciolan Ticketing Software to sell tickets for day of or future Stanford Athletics events.

● Provide game day logistics support in a variety of roles including distribution at entrance gates, ballkids supervisor, referee and visiting team liaisons and dispatch for Earthquakes personnel.● Assist Broadcast team by acting as an on-field point of contact to confirm goals, substitutions,penalties and relay game start times to on-field officials, players and operations staff.● Setup and breakdown Home and Away teams bench areas.

08/2016 – 04/2020 Sharks Foundation - 50/50 Raffle Supervisor● Set up, monitored, troubleshot and broke down post game all Raffle kiosks, tablets, televisions,computers and printers.● Ran test raffle and set up active raffle on game nights.● Provided training for new staff and assigned game night positions to 50/50 raffle sellers. Monitoredstaff's cash on hand and sales while assisting 50/50 raffle sellers with any issues.● Collected, counted and reconciled all cash postgame, reporting any discrepancies. Filled out lotterypaperwork per Department of Justice requirements.

• Assist with daily operation of and ensure that the Box Office is run in an efficient manner. • Hire, train, and manage gameday ticketing staff. • Sell group tickets, single game tickets, mini plans, and full season packages. Cold call and prospect local businesses and organizations for San Jose Giants Group packages and sponsorship opportunities. • Collaborate with the finance department and upper management to analyze and reconcile ticket sales reports. • Event setup and management of ticket inventory via ProVenue and Tickets.com • Provide customer service to clients including existing ticket holders, new prospects, and single game customers. • Manage payment processing, printing and distribution of both season and individual game tickets.

● Pick, pack, and label 1600-2000 customer orders for outbound shipments per week throughShipStation and Crystal Commerce. Arranges carrier pick-up and declares customs as needed forinternational orders.● Monitor incoming sales and customer messages responding to customer order inquiries and processclaims for shipment issues via email. Answer and resolve customer's questions or concerns regardingpayment, product quality and condition.● Receives and processes inbound shipments of inventory. Replenish product inventory listings onAmazon, Ebay, BlackLotusGo and TCG player websites.● Order office and shipping supplies as needed.● Track price trends and monitor product data, adjusting listings as necessary. Research new andexisting websites for inventory procurement.

● Led and instructed Sharks and Barracuda street hockey clinics at local schools, after school programs,and community centers.● Provided marketing presence at Sharks and Barracuda community outreach appearances at festivals,fairs and other events as needed.● Provided staffing assistance on Sharks and Barracuda home game nights by staffing concourse tableswithin the Frenzy Fun Zone, fulfilled fan experiences, assisted mascot personnel, ran jersey auctionsand assisted with youth hockey intermissions.

● Created and provided a welcoming experience for guests at Raiders home games by answering guestquestions effectively.● Responded to and provided solutions to guests concerns including mobile and physical ticket issues,security concerns, seat locations, ADA requests, information about the stadium and team.● Checked-in Club level guests, insured suites and box seats were prepared before guests arrived andresolved issues concerning Club seats.● Assisted Stadium Operations team with equipment set up and break down of on field equipment.

● Assisted with daily operation of and ensured that the Box Office is run in an efficient manner.● Sold group tickets, single game tickets, mini plans, and full season packages. Cold called andprospected local businesses and organizations for San Jose Giants Group packages and sponsorshipopportunities.● Worked with finance department and upper management to analyze and reconcile ticket salesreports● Event setup and management of ticket inventory via ProVenue and Tickets.com● Provided customer service to clients including existing ticket holders, new prospects, and single gamecustomers.● Managed printing and distribution of both season and individual game tickets.

• Oversaw and managed hub drivers and delivery drivers for Google Shopping Express and Amazon. Created daily schedules for each route assigned. • Distributed and collected all necessary items from drivers including phones, scanners, keys and paperwork. Entered data via Google Sheets and Microsoft Excel. Monitored and reported any damage or accidents to company vehicles.• Communicated with Amazon and GSX management teams to resolve issues, plan and execute new and changing policies.• Hired and trained new drivers.

• Achieve sales goals by effectively promoting the Oakland Athletics Community Fund 50/50 charity raffle program and motivating fans to purchase raffle tickets• Executes best practices in customer service to enhance stadium experience along with assisting and answering guest’s questions and concerns.

Seasonal Sales Support Associate working in main warehouse, unloaded and loaded products off of delivery trucks, pulled and packaged online orders for customers for FedEx and UPS, restocked shelves, customer service on sales floor and helped load and unload customers’ vehicles.

• UV coated prints, mounted and framed prints, processed canvas prints.• Monitored and maintained coating equipment, tracked and prepped orders using Lab software • Assisted other departments as needed.

Washed residential and commercial windows and solicited new and previous customers.

Unloaded products off of delivery trucks, pushed stock on sales floor, stocked shelves, responsible for keeping sales floor organized and provided customer service as needed.

Mixed and poured concrete, put together and took apart molds for ornamental concrete statuary, delivered and assembled products for homes and businesses. Assisted with hiring and scheduling employees and tracking hours and pay, worked at and helped run retail location.