Anthony Sutherland Email & Phone Number

Spring, Tx, Us

Provide support for the Avaya Aura Communication Manager.

• Mentoring students toward Cisco's CCNA certification.

Hanover, Md, Us

Cybersecurity DOD testing of STIGs and MUDGs on End devices, Network devices, and Application devices.

Huntersville, North Carolina, Us

Support the Avaya CM

Herndon, Virginia, Us

• Senior Avaya core Unified Communication Engineer that performs configurations and troubleshooting• Support Avaya SIP Phone End Users• Prepare newly built buildings infrastructure with Avaya IP phone communications

Morristown, New Jersey, Us

Provided Software support to customers for Avaya’s Aura Communication Manager (CM).• Senior Avaya core Unified Communication Engineer that perform designs, implementations, configurations, daily operation and upgrading of core Avaya Aura products:o System Managero Session Managero Communication Managero Media Servero Voice Gateways G450(LSP)/G430(LSP)/G650o CM ESS and Local Survivability• Configure SIP trunks (routing via AAR/ARS) and SIP stations• Trouble-shot SIP messaging via TraceSM• Configure PRI Trunks for routing via AAR/ARS• Configure Dialing Plan/Call Flow for routing line/Trunk calls• Perform discovery of customer telephony environment for configuration and requirements gathering• Lead active deployment of Avaya Aura Unified Communication Systems• Configure Voice gateways• Develop and implement dial plans, dial plan migration• Generate PLDS license for CM software upgrades or migration• Manage ADS (Avaya Diagnostic Service) upgrades to ADS 3.0 on Customer VMware• Supported customer with deploying VMware onto their servers to host Avaya’s Applications (VM)• Implemented Avaya patches on CM, ESS and LSP’s.

Morristown, New Jersey, Us

Provide technical support to maintain Avaya’s CS2100 VoIP switch and AS5300 UC switch.• Generate and resolve customer tickets issues.• Managed switch translations and dialing plan.• Perform system backups.• Build and Upgrade AS5300 blades.• Maintain/Monitor and Trouble-shoot CS2100 system. • Generate weekly report for open/closed tickets for site.• Work in NOC 7 X 24 support organization.

Springfield, Va, Us

• Installed WIDS (Wireless Intrusion Detection Systems).• Read and understood Cut Sheet.• Installed patch panels.• Pulled and routed CAT 5 and CAT 6 cable in a government environment.• Terminated phone jacks and data jacks.• Tested cables and troubleshooted networking issues.

Falls Church, Virginia, Us

• Implemented teachers lesson plans.• worked one-on-one with students in reading and math.• Monitor teachers classes.

• Configure local network for CME and CUCM.• Configure CME(Router) and CUCM(VMware) for IP Phones.• Trouble_shoot IP Phone call processing on CME and CUCM.

Fairfax, Virginia, Us

Provide technical support to maintain Avaya’s CS2100 VoIP switch.• Generate and resolve customer tickets issues.• Managed switch translations and dialing plan.• Perform system backups.• Maintain/Monitor and Trouble-shoot CS2100 system. • Generate weekly report for open/closed tickets for site.• Work in NOC 7 X 24 support organization.

Ca

Performed Functional, System, and Regression Testing on software features developed for the PBX(s): MSL-100/CS2100/CS1K (OPT-11, Meridian M1, CS1000e).PRODUCT VERIFICATION:•Executed Testcases for Functional, System, and Regression Testing; Testing includes GUI/Web integration of Element Managers.•Installed, Configured, and Upgraded VOIP/SUCCESSION/TDM Legacy server components.•Installed,Configured and Commissioned CS1K (OPT11/CS1000e) switches.•Coordinated New Feature/Software development through Product Verification phase.•Managed 3rd party vendors System Integration.•Managed and trained colleagues on upgrading Succession and TDM components.•Developed Testplans and Testcases for Functional, System, and Regression Testing.•Generated excel report for 3rd party vendors testing status.•Authored ISO Test Procedure documents.•Reported and documented software/hardware problems.

Irving, Texas, Us

Performed Functional, System and Regression test on newly developed software features for the NEAX61E CLASS 5 telephony switch.PRODUCT VERIFICATION:•Executed Testcases for Functional, System, and Regression Testing.•Performed automated Stability Test run on newly developed load modules using Ameritech AM1 Plus and Redcom call generators.•Maintained testbeds with most current module.•Coordinated New Feature/Software development through Product Verification phase.•Developed Testplan and Testcases for Functional, System, and Regression Testing.•Reported and document software/hardware problems.