Anthony Lopez, Mba Email and Phone Number
Passionate Leader in Customer Success, Supply Chain Management, and CybersecurityWith over 9 years of experience in customer success, 3 years in retail banking, and 4 years in retail management, I have built a career on fostering meaningful client relationships, driving retention, and delivering measurable results. My professional journey has equipped me with a deep understanding of supply chain operations and cybersecurity challenges, allowing me to provide innovative solutions to complex problems.At Gartner, I serve as a Senior Customer Success Manager, where I lead initiatives to upskill teams in supply chain management and strategy. I’ve collaborated with industry experts to address real-world challenges in Life Sciences and Healthcare, empowering my team with actionable insights that enhance client success. As Vice President of the Ronin Riding Club, a non-profit organization, I’ve honed my leadership skills by managing community outreach and fostering impactful relationships since 2014.I am a passionate advocate for leveraging technology to drive innovation and efficiency. By utilizing advanced AI tools like ChatGPT, Gemini, and CoPilot on a daily basis, I enhance learning, streamline workflows, and consistently deliver exceptional results. My expertise lies in seamlessly integrating cutting-edge solutions with proven traditional practices, ensuring adaptability and success in today’s fast-evolving industries. I excel in tackling complex challenges, mentoring teams to achieve their full potential, fostering meaningful connections, and embracing continuous learning as a cornerstone of professional growth.
Gartner
View- Website:
- gartner.com
- Employees:
- 18405
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Senior Client Success ManagerGartner Nov 2023 - PresentFort Myers, Florida, United StatesResponsible for upskilling the Customer Success team, specifically in understanding Supply Chain (SC) principles and strategies.Initiated and led training sessions by bringing in three industry experts to address Life Sciences and Healthcare-based challenges, providing actionable insights on overcoming these challenges.Act as a trusted advisor to a portfolio of C-level executives, helping them drive business outcomes through Gartner’s solutions.Develop and execute strategic engagement plans to ensure client satisfaction, retention, and growth.Foster long-term relationships by providing thought leadership and leveraging data-driven insights to empower clients to achieve their organizational goals.Retained 86% of clients in 2024, with notable growth in three strategic accounts.
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Vice President, Board MemberRonin Riding Club Inc May 2021 - PresentHendry County, Florida, United StatesResponsible for all operations of the non-profit. Collaborate on decision-making, event planning, organizational activities, and marketing outreach.Actively apply for grants and sponsorship requests to support organizational growth and community initiatives.Focus on community outreach efforts, including the establishment of a food pantry in collaboration with the VFW in LaBelle.Maintain club records and develop strong community relationships to enhance engagement and impact.Conduct SWOT analyses to evaluate potential donation opportunities and strategic partnerships. -
Senior Customer Success ManagerHackerone Jan 2022 - Aug 2023North Fort Myers, Florida, United StatesLeveraged Gainsight CRM to manage an Enterprise book of business and collaborate with Chief Information Security Officers and their teams to maximize return on investment.Utilized Looker, Salesforce, and G-Suite to analyze data and trends, supporting 10 Executive Business Reviews to measure program performance against business objectives and identify areas of opportunity.Led 6 internal Quarterly Business Reviews, highlighting wins, areas of opportunity, and strategic initiatives ("magic wands").Achieved Net Revenue Retention of 113%, with 100% renewals for 2022 and 2023. -
Manager, Client Success ManagerGartner May 2021 - Dec 2021• Led a team of 9 direct reports, conducting performance reviews and providing career development recommendations, resulting in the promotion of 1 individual and the transition of another to a better-fit role.Utilized PowerBI and Excel to analyze team performance data on a weekly basis and presented insights during 2 internal Quarterly Business Reviews to the global leadership team.Developed a team strategy to improve relationships with the most challenging clients, leading to a 25% improvement rate among those clients.Achieved the #1 team ranking for Review and Plan meetings, with an average completion rate of 92% for consultations.
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Lead Customer Success ManagerGartner May 2019 - May 2021Fort Myers, FloridaMaintained strong relationships with 25 Chief Supply Chain Officers and their teams from retail, CPG, and healthcare companies.Collaborated with major Retailer on their network strategy, including RFP proposals and contract reviews, resulting in $2M in savings.Led 50 Executive Business Reviews, providing strategic insights and counsel to drive client success.Spearheaded the team's initiative for managing the most challenging clients, leading to a 5% reduction in the list of difficult accounts.Achieved 91% retention for 2020 and maintained 100% retention for 2021.Recognized in 2019 as part of the Top 10% Globally and awarded the Rising Leader Award.
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Client Success ManagerGartner May 2018 - May 2019Managed relationships with 135 Supply Chain leaders, ranging from senior C-level executives to junior professionals, in retail, CPG, and automotive companies.Led the Analyst Consultation Initiative as Project Manager, aiming for 60% of clients to engage in deep-dive conversations with a subject matter expert monthly; achieved a 65% completion rate as a team in Q1.Maintained a 100% Client Retention Rate.
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Client Success PartnerGartner Jan 2017 - May 2018Fort Myers, FloridaConducted 25 retention and bright spot analyses with Executive Supply Chain clients, providing insights into performance and tracking client success goals.Developed a new system to connect with 135 clients monthly, optimizing review and plan metrics.Achieved a 90% Client Retention Rate.Awarded "Top 10%" for service within Supply Chain and ranked number 1 globally.
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Relationship ManagerBank Of America Nov 2015 - Jan 2017Fort Myers, Florida AreaLeveraged Salesforce CRM to manage a portfolio of commercial and consumer relationships, acting as a trusted advisor by fully understanding client needs.Accountable for cross-selling financial products, driving profitability, and ensuring client satisfaction.Built credibility and demonstrated expertise in conversations with a variety of client contacts, including business owners, Treasurers, Chief Financial Officers, and Chief Executive Officers, addressing both personal and professional financial goals.Ranked Number 2 Globally in Q4 of 2016. -
TellerBank Of America Jun 2014 - Nov 2015Lehigh Acres, FloridaActively engage clients to inquire about their financial lives identifying opportunities while effectively satisfying their transaction in a timely manner. Maintained and exceeded a 5% referral rate at 7% on a weekly basis.
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Assistant ManagerUnder Armour May 2013 - May 2014Estero, FlContinuously drove a 30% conversion rate on all inbound traffic.Managed all store operations, including returns, exchanges, and damages.First manager to backstock all product and eliminate inventory obsolescence, resulting in increased profitability and a reduction in on-hand inventory. -
Logistics Team LeaderTarget Jun 2011 - May 2013Fort Myers, FlCoached a team responsible for inventory levels, inbound and outbound logistics, replenishment, inventory management, shipping and receiving, returns, and price management.Achieved #1 in-stocks team ranking in 2012.
Anthony Lopez, Mba Education Details
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Supply Chain Management -
Business Administration And Management, General -
Sociology
Frequently Asked Questions about Anthony Lopez, Mba
What company does Anthony Lopez, Mba work for?
Anthony Lopez, Mba works for Gartner
What is Anthony Lopez, Mba's role at the current company?
Anthony Lopez, Mba's current role is Senior Customer Success Manager | Supply Chain & Cybersecurity Strategist | Non-Profit Leader Driving Client Engagement and Community Impact.
What schools did Anthony Lopez, Mba attend?
Anthony Lopez, Mba attended University Of Tennessee, Knoxville, Grand Canyon University, University At Albany.
Who are Anthony Lopez, Mba's colleagues?
Anthony Lopez, Mba's colleagues are Dana Krutowska, Sachin Karwasra, Abel Bueno, Kayleigh Aron, Santhosh Vidyasekaran, Abiel Arefaine, Rachael Hogg.
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Anthony V Lopez, MBA
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Anthony S. Lopez, J.D., M.B.A.
Chief Administrative Officer And General Counsel At NotarooCosta Mesa, Ca6phoenixif.com, hotmail.com, kzcompanies.com, kzdevco.com, gmail.com, getnotaroo.com
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