Eplan Tech Analyst
Current-Coordinate software problems & actions with IT Department and Building Department-Provide technical support and assistance to permit applicants for ePlan-Resolve internal issues that arise with ePlan and NaviLine at division level-Develop and maintain an online video classes and live presentations to customers as needed on ePlan-Assist in the revamp and development of the Building Inspections website-Assist all Building personal with technical support with their devices, tablets, phones, connectivity and data management (creating and maintaining logs)-Training and assisting Building personal who are unfamiliar or new to ePlan and SunGard (NaviLine) software-Develop and maintain a property addresses management system-Update owner information and address records in NaviLine-Research new products and solutions that would enhance technology use within the Development Services Department as a whole-Create instruction manuals and guides for the ePlan software, as well as update existing guides new software versions-Assist in the deployment of assets and features to various internal users