Anthony Taitingfong Email & Phone Number

United States

Results-driven Engagement Services Manager with a proven track record of effectively representing implementation and integration services, driving business development, and collaborating with C-level stakeholders. Adept at defining service scopes, approaches, and timelines to align with customer needs. Committed to achieving services ARR quotas, ensuring seamless AE to IC transitions, and maintaining a hands-on role during service delivery.Spearhead the representation of Samsara's implementation and integration services to potential clients, emphasizing the value proposition during the sales cycle.Collaborate with C-level executives to understand their business requirements and align services offerings to address their specific needs.Define and communicate the scope, approach, and timeline for services engagement, ensuring clear expectations and smooth project planning.Drive business development efforts by showcasing the benefits of Samsara's services.Act as a pivotal partner during the transition from Account Executives (AE) to Implementation Consultants (IC), ensuring seamless continuity and customer satisfaction.Provide governance and oversight throughout service delivery, maintaining a proactive role in project management and issue resolution.Foster strong client relationships, acting as a trusted advisor and resource to drive long-term customer success.Collaborate cross-functionally with internal teams, including Sales, Product, and Customer Outcomes, to ensure alignment and deliver exceptional service quality.Stay current with industry trends and best practices, applying insights to optimize service offerings and enhance customer experience.

Austin, Texas Metropolitan Area

Integrate consumer-facing content and key brand messaging while presentingcompelling proposals of Dell products and professional services to prospectiveclients.Partner with account teams to drive revenue growth, maintain high-volumeconversion rates, and provide exceptional customer service.Demonstrate an in-depth knowledge in a dynamic service portfolio includingconsulting, deployment, support, manage services, and education.Join effort with dial technologies hardware, software, and channel sellers todrive sales.Utilize a sharp eye for business development to identify opportunities with topgrowth potential.Deliver insight concerning Dell’s support services; serve as a reliable sourceof advisement to customers.Employ a client-centric approach to account management and thrive within arelationship-selling role.Maximize closing rates by collaborating channel partners, business development,and capture teams.Identify opportunities to expand on hardware and software solutions portfoliosthrough prospecting and collaboration with business development, Microsoft,VMware, and cyber security teams.Deploy strong communication skills to interface with clients at variouslevels including C-Suite.

Round Rock, Tx, United States

Positioned as a trusted source of information regarding service delivery,interfaces, and resources for Dell Technologies Professional Services.Leveraged data extracted from in-depth analysis to create well-developedaccount plans and lucrative strategies.Cultivated a positive work environment and collaborated cohesively with cross-functional teams to resolve escalated issues.Promoted stable environments as a key influence over seamless changemanagement.Key source of support for the services sales executive teams on account supportand deployment services.Advanced client satisfaction by performing needs analysis and advising on thebest IT solutions.Spearheaded digital transformation processes, assisting clients and achievingsynergy between IT and business.Secured competitive edge by remaining updated on emerging technology andservice offerings.Boosted revenue within the services department, as well as service contentrate within the Core Sales Segment.

San Antonio, Texas, United States

Expanded revenue channels by breaking ground on 3 new retail locations and increasing consumer access to eyecare. Substantiated notable revenue increase by conceptualizing, developing, and launching hard-hitting optical sales strategies. Increased team performances by executing employee evaluations and providing constructive feedback. Grew brand visibility with innovative marketing initiatives and multi-channel advertising solutions.Achieved a 12% growth in customer base and a $1.25M annual sales increase due to business acumen.Added value to team by equipping staff with additional eye exam training, leading to better results.Accelerated productivity by tracking KPIs, consulting with senior leaders, and recommending new strategies.Repeatedly exceeded expectations, hitting the revenue-per-exam KPI goal; upsold to 40% of managed care patients and 6% of pick-up order patients.

Texas, United States

Integral in leading significant revenue production and operational effectiveness by building a high-performing team through strategic recruiting, interviewing, hiring, and coaching. Inspired elite performances by establishing standards of excellence, holding management teams accountable, refining training strategies, and reinventing incentive plans. Aligned staff for continuous career growth through developmental coaching and additional technical training.Exponentially increased new subscriber memberships by 90%, growing from 250 to 475.Achieved a 50% growth in new customers and a 36% increase in revenue by producing compelling promotions.Accessed new revenue channels by partnering with vendors and delivering new products to 26 retail locations.Distributed labor across a large territory, giving assignments to 125 sales leaders and account managers.Monitored team progress toward company goals and kept management teams informed with feedback.Minimized shrinkage and determined appropriate supply needs by assessing consumer demand and conducting variance analysis; utilized findings to enhance inventory processes for $90K in monthly orders.