Anthony Talbert Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas

San Antonio, Texas Area

Lead a team of 13 – 18 team members responsible for electronically receiving and indexing 40,000+ home mortgage modification and servicing documents monthly. Responsibilities include allocating team member resources to meet policies and service level agreements established with internal business partners, and frequent communication with business partners regarding procedures and escalations. Developing and implementing business processes to generate maximum productivity while mitigating risk to Wells Fargo and borrowers. Additionally responsible for daily calculating and reporting of business data, communicating updates and issues with team members and senior management, and filling in as manager when Direct Manager is out of office.• Innovated and executed improved work process procedures and facilitated regular training to increase team member’s knowledge, efficiency, and skills. Resulted in a 12% production increase while operating under capacity plan. Furthermore, an increase of quality from 97.9% in 2011 to 99.8% in 2012, 99.86% in 2013, and 99.85% through 2014.• Devised and implemented multiple training programs to meet government regulations, as well as business initiatives. Created Qualified Written Request and RESPA training program for Client 512 – San Antonio Image Capture which has resulted in 15 months without a RECOR finding. • Assisted in the implementation of NSS Borrower Communication and Triggers for Home Preservation. Acting as team point of contact for project management team and testing of methods to ensure business group complied with policy standards.

San Antonio, Tx

• Consistently exceeded all production and quality standards. Generated metrics of 113% production and 99.85% quality over a 17 month period. Awarded multiple Team Member of the Week awards for exceptional performance.• Selected by management as a Subject Matter Expert for ROC electronic indexing lines for Home Preservation and Correspondent lending. Assisted in leading training for all San Antonio team members, and handling of escalated or high priority documents.

Team lead for 12 – 15 team members responsible for assisting guests throughout their visit at the Westin La Cantera Resort. Designated team members’ daily shift duties to meet guest experience standards dependent on daily player and guest volume. Greeted and visited with all guest to ensure all expectations were met and surpassed.• Accountable for coordination of company owned and guest owned equipment between multiple facilities. High volume days including over 8 different locations and 1,000 guests. Daily company owned equipment valued in excess of $40,000, and inventory control of supplies needed to operate guest services at two Troon golf courses.• Selected by PGA staff to be responsible for all equipment for 140 PGA golf professionals during the Valero Texas Open.• Handled daily distribution of cash tips to staff, as well as monthly and group bonuses.