● Administer a portfolio of >90 study abroad programs spanning all of Europe, Oceania and North America (Canada) representing ~30% of total study abroad participation; support operations for existing programs, represent UIC externally to source and develop new programs/partnerships, and maintain a regionally-specific expertise for assigned portfolio of programs serving as the point person for all programs in region.● Develop and coordinate faculty-directed study abroad programs, recruiting faculty, negotiating in-country operational support, managing travel-related contracts, and coordinating student services from pre-departure through reentry.● Oversee university division (Study Abroad Office) -level pre-departure and reentry strategy as well as consult with Executive Director and Sr. Associate Director to develop and maintain division-level policies in health & safety, risk management and program development/administration.● Implement university-wide marketing efforts to drive record recruitment and increase participation in study abroad opportunities, particularly among historically underrepresented student populations; exceeded pre-pandemic participation levels in 2022-2023 and 2023-2024 Academic Years by >10% YoY across categories.● Mentor student advisees throughout study abroad lifecycle, providing cultural and programmatic context, academic and admissions insights, and scholarship coaching to prospective students at top international programs worldwide.● Supervise, train, and mentor junior staff, interns, and student workers.

Educational consultant and mentor with Hyll Education offering college admissions guidance to students and families across Europe and the US.

● Oversaw enrollment of three study abroad campuses representing over 300 students per academic cycle (>700/year) with responsibility for customer satisfaction and enrollment conversions.● Exceeded performance targets by closing sales/conversions from applicant to participant at a rate of 75-90%.● Led communication strategy and visa application support for all Italy-based programs representing roughly 30% of overall enrollment (>800 students per cycle), enhancing operational efficiency and customer satisfaction for visa processing service.● Advised student travelers through all administrative processes related to study abroad – housing, registration, billing, visa application, partner university enrollment, etc. as well as on inquiries related to language, culture, travel, history and cuisine. Consistently recognized for exceptional customer service.

● Planned and coordinated digital marketing projects for Fortune 500 clients across six distinct agency revenue streams.● Partnered and facilitated collaboration with multiple teams of designers, analysts, developers and strategists.● Enhanced client satisfaction and business growth by serving as agency-client liaison.● Managed internal finance and resources/allocations tracking as well as project scope and burn.

Buying, refurbishing, and reselling used and vintage guitars throughout the Chicagoland area and northwest Indiana. Maintained ecommerce storefronts on Reverb.com and other platforms as well as organized social media marketing. Added value to inventory through maintenance and restoration work.

● Coordinated all aspects of Student Life at one of Rome’s oldest and most prominent study abroad campuses.● Planned and executed university-sponsored co-curricular travel programs and excursions.● Mediated student conduct and administered wellness and safety support.● Oversaw >230 students and supervised five Resident Assistants per semester.

Teaching assistant to Professor Antonio Romano for Italian 101 at Loyola University Chicago. Assisted with instruction (including teaching independently as a substitute instructor), grading, and facilitation.

Student representative of Loyola University Chicago's international campuses in Rome, Italy and Ho Chi Minh City, Vietnam.

Founding member and Copy Editor of Loyola University Chicago's student-run satirical publication.

Summer internship with multinational media firm, Digitas North America, in their Chicago office supporting project and account managers on a Fortune 500 account.

Repeat summer intern with Current (now Current Global), an accomplished international Public Relations agency. Assisted with administrative and creative tasks for various clients across industries such as healthcare technology and entertainment.