Anthony Terrell Email & Phone Number

Troy, Michigan, United States

Downtown Detroit, Mi

• Contact local and national delinquent account holders by telephone and request payment of the outstanding balance in full• Create alternative payment plans for the delinquent account holder, if they cannot pay the outstanding balance in full; negotiate to the best resolution for the client and company• Process payments using check by phone, credit/debit cards, or Western Union• Make an average of 200 outbound and/or inbound calls a day• Follow up with account holders on established payment plans• Document all collection activities• Recommend what further action should be taken for account holders who default on their payment plans• Treat each account holder with respect and professionalism• Hands on Daily use of DTE energy CSB System; Stat 5, Stat7 and EOP experienced.

Diploma, General Studies

Business Administration, Management And Operations