Utilized OEM/Oracle Weblogic Server Administration console to view server/domain log files, check server status, monitor queue performance, and troubleshoot/monitor databases and applications performance.Configured, start and stopped threadpoolworker, identified, analyzed and debugged CC&B/MDM related system errors from batch execution through translation of the COBOL/JAVA Modules and threadpoolworker logs. Utilized My Oracle Support website to log service request, analyzed and evaluated patches and releases for CC&B/MDM systems to identify the impacts and benefits and communicated relevant information to management.Supported and maintained CC&B/MDM Systems through configuration, data repairs, enhancements, testing, and translated business to technical requirements while providing solutions to corporate business problems.Executed the global debug/trace functions in CC&B/MDM to capture account or service agreement identification numbers to assist in resolving problems when the error messages were generic.Implemented the complete batch schedules for CC&B/MDM and identified all batch jobs that utilized the NuBridges Exchanged Enterprise interfaces and documented how the third party data files were uploaded, sent and received.Configured and implemented system group policies for access to CC&B/MDM systems and authenticated user group access through Lightweight Directory Access Protocol (LDAP).Designed/Implemented change management processes for tracking and resolving any defects associated with the implementation of the billing system and documented business process changes through Clear Quest and Clear Case.Validated procedures to ensure business continuity plans were updated and reflected the critical business functions for the Recovery Time Objective (RTO) and Recovery Point Objective (RPO) in the Business Impact Analysis.

Provided service, installation, and minor maintenance on terminals, personal computer hardware and software, cabling and other equipment used in the transmission of data throughout the company.Assisted administrators by troubleshooting, updating, responding to, and monitoring all software, network issues, and accurately documented incidents in HelpStar.Assisted administrators in imaging, configuring and setup of over two hundred and fifty personal computers and laptops for ProCore Solutions call center.Accessed end-user’s computers via Goverlan and resolved technical issues via telephone communications.

Used Hand Held Computer (HHC), to assist in generation of sales tickets, daily reports, invoice transactions, and on-page business reviews.Resolved inventory variances, and performed financial adjustments, and forecasts of consumer buying habits.

Updated database operations to ensure accurate account of all company supply transactions, past and present.Trained personnel in backup and emergency recovery procedures of database to reduce overall system failure downtime.