The Brand Power Company, a WPP company, is the world’s leading provider of endorsement advertising platforms across television, digital and social, including Brand Power and Medifacts.WPP is the world's largest creative transformation company and is home to some of the biggest communications, advertising and media agencies, including Ogilvy, GroupM, Grey and Wavemaker.

In this role I was responsible for managing and overseeing the Brisbane Domestic Cabin Crew Base and Lounges operation (with more than 500 frontline staff), to deliver key financial, customer, people and operational performance metrics. I also led the national people portfolio for 7,500 cabin crew, working with key stakeholders to develop and drive initiatives related to the performance review process, employee engagement, leadership development, recognition, and diversity and inclusion.I successfully opened 4 brand new Qantas Lounges between 2015-2019 with a combined $60 million investment, overseeing the entire customer and employee experience.Between 2014 and October 2015 I held the positions of Airport Customer Experience Manager (overseeing the day-to-day running of Qantas' Brisbane Airport operations) and Cabin Crew Manager, where I led a team of 100 Onboard Managers.In 2016 on behalf of Qantas and UNICEF, I was asked to accompany a small group of Qantas crew ‘Change for Good Ambassadors’ to South Africa to see the strong impact of UNICEF's valuable work in this region.Qantas is widely regarded as the world's leading long distance airline and one of the strongest brands in Australia.

In this role I managed the operational performance, employee welfare and continued development of a team of Line Managers and 180 cabin crew across multiple cabin crew bases in Brisbane, Gold Coast & Darwin.I also leveraged my background in communications to redesign Jetstar cabin crew’s internal communications collateral. Reporting directly to the Head of Cabin Crew, I developed monthly newsletters, a monthly Leaders teleconference, and onboard briefing materials targeting 3,500 cabin crew.Wholly owned by the Qantas Group, Jetstar Airways is Australia’s leading low fares network, and operates more than 5,000 flights a week to more than 85 destinations.

I performed several secondments within the Customer Experience Delivery team during the time I was employed as a Business First Flight Attendant for Qantas. I was given the opportunity to draft copy for a monthly cabin crew newsletter, as well as compile operational memos and briefs targeting 7,500 cabin crew.

I provided ongoing media relations, stakeholder engagement and crisis communications support to multiple corporate, government and not-for-profit clients, generating widespread media coverage worth $500k in equivalent annual advertising value. I also helped develop and facilitate group and 1:1 media and presentation training with senior industry executives.BBS Communications Group is an award-winning, independent consultancy operating across Australia and the Asia-Pacific region for almost 30 years.

In this role I led several temporary and permanent recruitment campaigns, and provided coaching and support to hiring managers in best practice recruitment. I was also responsible for redrafting Harrods’ entire recruitment collateral, including Assessment Centre materials, presentations, interview scripts, written examinations and candidate role-play exercises.Harrods is the world's most famous department store based in London, offering the latest in men's and women's designer fashion, luxury gifts, food and accessories.

I worked as a news and sports journalist out of Seven’s Sunshine Coast, Cairns and Bundaberg bureaus, filing stories for the nightly 7NEWS bulletin.The Seven Network is Australia's leading broadcast television network.