•Architected and deployed corporate network and IT hardware assets across 5 sites, enhancing infrastructure reliability and performance.•Managed IT endpoint security configuration and deployment using Jamf MDM, Azure Intune, Okta iDP, and SentinelOne EDR. Improving end-user security policies across authorization, authentication, and access areas, reducing potential incidents by more than 60%.•Conducted SIEM security detections as part of an on-call incident response team, reducing noisy alerts by 50% through rule audits and enhancing detection accuracy for intrusions.•Managed corporate and AWS cloud security infrastructure, and IAM policies with Terraform IaC through CI/CD, ensuring secure and effective infrastructure operations.•Identified, reviewed, and remediated web and API security vulnerabilities, reducing potential threats across business units by 40%.•Performed threat modeling sessions utilizing STRIDE and Security Card methodologies against web and api infrastructure and authentication methods ensuring the use of best practices throughout the organization.

•Delegated onsite schedule for field tech's, prioritizing experience and efficiency, receiving consistent excellent feedback from client C-Suite.•Architected and maintained systems/network infrastructure for over 25 client offices.•Deployed and maintained Linux/Windows infrastructure with best security practices and patches.•Assessed and deployed security best practices across multiple businesses with varying infrastructures utilizing NIST and/or SOC Type II standards.•Managed and restored company databases and files via cloud or local backup/recovery systems.

•Triage, delegate, and assist in L2 - L4 escalation tickets and projects.•1-1's with helpdesk and onsite techs to ensure understanding of delegated tickets, troubleshootingmethods, KBs, and procedures.•Direct and KB training with team on old and new processes for ticket triage/resolving methods, andonsite field goals/tasks.•Tested, transitioned, and configured new software and tools for the teams.

•Visited several client locations while managing L1 - L2 tickets with project tasks.•Troubleshoot issues with client and site-to-site VPN, internet connectivity from frames to switches, and firewalls.•Onboard/offboard users and their Windows, or Mac devices in multiple environments (Azure AD, localAD, MDM, and RMM)•Configure and deploy Unifi and Meraki firewalls, switches, and wireless access points.

•Create and escalated tickets as needed through a ServiceNow system. Provided troubleshootingsteps, resolutions and escalation paths with Service Desk tools.•Performed core troubleshooting on Mac, Windows, mobile devices, and PoS systems.•Configured and set up devices for internal VPN’s and other external networks.•Setup and troubleshoot enterprise networking Juniper switches, routers and WLAN devices.

•Track and upload multiple sets of data from scanned and weighed cargo/packages to flight databases. Achieving above average scores on overall shipping manifests.•Operate X-ray screening machine on cargo, using extreme attention-to-detail to search for any possible threats to passenger and/or freight planes.•Count inventory and items received/sent for validation of invoices and shipping manifests.

•Coordinate with managers to prioritize and complete tasks ensuring best efficiency, increasing total volume output from 1,000-10,000 packages within 4 hours•Keep track of volume and personnel count to help organize fluid load (outbound hand-loading), filling and replacing trailers under estimated times. Supporting increase in overall volume loads

•Use machine learning technology to automate and organize Movies & TV and Groove Music app data, increasing multi-task work load to complete more tests within a day.•Function within a fast-paced agile environment, dividing load between 7 other team members to provide best overall testing coverage.•Finding and tracking bugs with Visual Studios across multiple devices and platforms (i.e. Windows Desktop, Android, iOS, Console, and VR/AR), increasing the groups testing output.•Update software on devices in specific order with current, pre-released, or experimental builds to help overall daily coverage. Reported and resolved many issues found with core development teams, supporting testing efficiency.•Run VR and AR headsets through virtual environments to run compatibility, ad-hoc, and regression tests.•Analyze UX and back-end bugs for the Movies & TV app resulting in a 4.2 overall rating from 162,000 reviews.