Anthony Vallone Email & Phone Number

Australia

Sydney, New South Wales, Australia

Sydney, Australia

• Understand and analyse business requirements and business value, challenging and questioning features and identifying matches to existing product functionality or product gaps.• Engage with our business to understand the business value for product enhancements, contributing to the understanding and definition of high-level requirements through research, analysis, spikes or exploration activities.• Support business / IT teams in a Subject Matter Expert (SME) capacity on issues that require product suite expertise.• As a senior member of the team, carry out all tasks with a strong focus on delivering quality solutions that are in line with Woolworths Product Growth Strategy, within agreed timelines and with an acute awareness of the commercial impacts of design decisions, risks and delays.• Manage Risk; early identification of project risk, with appropriate communication, management and escalation of issues in a timely manner, with a strong focus on risk minimisation and issue resolution.• Focus on continuous improvements in process and product to increase productivity and quality.• Support and mentor other team members, influencing feature development and solution direction using knowledge of legacy solution and design.• Root cause analysis• Developing programs / scripts to increase productivity and or improve the system

North Ryde

- Responsible for 3nd level Problem management across all division in Woolworths Ltd- Manage 3 full time highly technical employees.- Technical responsibilities included: maintaining the Point of Sale environment, EFTPOS, Stock Management, Infrastructure, MQ & Webmethods integration across a broad range of technologies.- Supported 2,500+ stores across 7 divisions (Supermarkets, PEL NZ, BIGW, Dan Murphy’s, Petrol, Masters and BWS).- Change Management responsibilities, including liaising with senior management to ensure all changes are authorized before deployment into a production environment.- Critical trade management responsibilities for key trading events across the businesses- Participate in PIR reviews following impact to trade scenarios- Manage relationships between various Woolworths team, Hardware Vendors and other support vendors and/or companies- Task assignment, scheduling, training, mentoring and supporting a team of Technical Support Specialists- Enterprise Scripting and Support fixes across 2000+ sites- Advanced Scripting in KixTart and Batch- Progress 4GL Knowledge (Advanced)- SQL Server Knowledge (Advanced)- Advanced knowledge in various languages (C#, Swift, VBS, VB, Java)- Disaster Recovery and Backup Processes- Windows Server and Dell Server / Workstation Infrastructure- RF Wireless Technologies- Create Workaround Solutions for the Business- Root Cause Analysis / Defect Management- Excellent Problem Solving and Troubleshooting Skills- Problem Trending- Creation of Documentation and Support Processes- Developed Automation Utilities- Developed Scripts to aid the Business Teams & Service Desk- Up Skill Fellow Team Members- Work on High Severity Issues

- Requirements Analysis- Solution Design- Solution documentation- Agile Methodology- Defect Analysis- Stakeholder Management

North Ryde

- Responsible for 2nd level Incident and Problem management across all division in Woolworths Ltd- Managed 10 full time highly technical direct reports, including their performance reviews and on call rosters.- Technical responsibilities included: maintaining the Point of Sale environment, EFTPOS, Stock Management, Infrastructure, MQ & Webmethods integration across a broad range of technologies.- Supported 2,500+ stores across 7 divisions (Supermarkets, PEL NZ, BIGW, Dan Murphy’s, Petrol, Masters and BWS).- Technical Escalation point 24/7, 365 days per year.- Change Management responsibilities, including liaising with senior management to ensure all changes are authorized before deployment into a production environment.- Critical trade management responsibilities for key trading events across the businesses- Participate in PIR reviews following impact to trade scenarios- Manage relationships between various Woolworths team, Hardware Vendors and other support vendors and/or companies- Participated in Full disaster recovery trials- Task assignment, scheduling, training, mentoring and supporting a team of Technical Support Specialists

Norwest

- Provide Third and Fourth Level Support For CRM Systems- Managed A Project Team To Implement New Features Within The Loyalty / R10 Space- Perform Database Management- Generate Complex Promotions- Perform Configuration On Loyalty / R10 Systems- Work On High Severity Issues- Develop Scripts For Daily Use- Excellent Problem Solving and Troubleshooting Skills- Change and Problem Management- Root Cause Analysis / Defect Management

Sydney, Australia

- Provide Second and Third Level Support for Store Systems- Enterprise Scripting and Support fixes across 2000+ sites- Advanced Scripting in KixTart and Batch- Progress 4GL Knowledge- SQL Server Knowledge- Disaster Recovery and Backup Processes- IBM Tivoli Storage Manager- IBM Websphere MQ- Windows Server and Dell Server / Workstation Infrastructure- RF Wireless Technologies- Change and Problem Management- Create Workaround Solutions for the Business- Root Cause Analysis / Defect Management- Excellent Problem Solving and Troubleshooting Skills- Problem Trending- Creation of Documentation and Support Processes- Developed Automation Utilities- Developed Scripts to aid the Business Teams & Service Desk- Up Skill Fellow Team Members- Work on High Severity Issues

Norwest

- Provide Second and Third Level Support for Store Systems- Enterprise Scripting and Support fixes across 2000+ sites- Advanced Scripting in KixTart and Batch- Progress 4GL Knowledge- SQL Server Knowledge- Disaster Recovery and Backup Processes- IBM Tivoli Storage Manager- IBM Websphere MQ- Windows Server and Dell Server / Workstation Infrastructure- RF Wireless Technologies- Change and Problem Management- Create Workaround Solutions for the Business- Root Cause Analysis / Defect Management- Excellent Problem Solving and Troubleshooting Skills- Problem Trending- Creation of Documentation and Support Processes- Developed Automation Utilities- Developed Scripts to aid the Business Teams & Service Desk- Up Skill Fellow Team Members- Work on High Severity Issues

Norwest

- Provide Second Level IT Support to 2000+ IT Systems- Scripting and Automation in Kix, KixForms and Batch- Progress 4GL Queries- SQL Queries- Progress 4GL and SQL Database Backup and Restoration- Support Windows Server and Dell Infrastructure- Problem and Change Management- Root Cause Analysis- Creation of Documentation and Support Processes- Knowledge Sharing- Disaster Recovery and Backup Processes

Norwest

- First Level IT Support- Troubleshooting and Problem Solving- Customer Service- Knowledge Sharing and Document Creation