Anthony Vallone Email & Phone Number

Australia

Sydney, New South Wales, Australia

Sydney, Australia

• Understand and analyse business requirements and business value, challenging and questioning features and identifying matches to existing product functionality or product gaps.
• Engage with our business to understand the business value for product enhancements, contributing to the understanding and definition of high-level requirements through research, analysis, spikes or exploration.
• Support business / IT teams in a Subject Matter Expert (SME) capacity on issues that require product suite expertise.
• As a senior member of the team, carry out all tasks with a strong focus on delivering quality solutions that are in line with Woolworths Product Growth Strategy, within agreed timelines and with an acute awareness of.
• Manage Risk; early identification of project risk, with appropriate communication, management and escalation of issues in a timely manner, with a strong focus on risk minimisation and issue resolution.
• Focus on continuous improvements in process and product to increase productivity and quality.

North Ryde

- Responsible for 3nd level Problem management across all division in Woolworths Ltd- Manage 3 full time highly technical employees.- Technical responsibilities included: maintaining the Point of Sale environment, EFTPOS, Stock Management, Infrastructure, MQ & Webmethods integration across a broad range of technologies.- Supported 2,500+ stores across 7.

- Requirements Analysis- Solution Design- Solution documentation- Agile Methodology- Defect Analysis- Stakeholder Management

North Ryde

- Responsible for 2nd level Incident and Problem management across all division in Woolworths Ltd- Managed 10 full time highly technical direct reports, including their performance reviews and on call rosters.- Technical responsibilities included: maintaining the Point of Sale environment, EFTPOS, Stock Management, Infrastructure, MQ & Webmethods.

Norwest

- Provide Third and Fourth Level Support For CRM Systems- Managed A Project Team To Implement New Features Within The Loyalty / R10 Space- Perform Database Management- Generate Complex Promotions- Perform Configuration On Loyalty / R10 Systems- Work On High Severity Issues- Develop Scripts For Daily Use- Excellent Problem Solving and Troubleshooting.

Sydney, Australia

- Provide Second and Third Level Support for Store Systems- Enterprise Scripting and Support fixes across 2000+ sites- Advanced Scripting in KixTart and Batch- Progress 4GL Knowledge- SQL Server Knowledge- Disaster Recovery and Backup Processes- IBM Tivoli Storage Manager- IBM Websphere MQ- Windows Server and Dell Server / Workstation Infrastructure- RF.

Norwest

- Provide Second and Third Level Support for Store Systems- Enterprise Scripting and Support fixes across 2000+ sites- Advanced Scripting in KixTart and Batch- Progress 4GL Knowledge- SQL Server Knowledge- Disaster Recovery and Backup Processes- IBM Tivoli Storage Manager- IBM Websphere MQ- Windows Server and Dell Server / Workstation Infrastructure- RF.

Norwest

- Provide Second Level IT Support to 2000+ IT Systems- Scripting and Automation in Kix, KixForms and Batch- Progress 4GL Queries- SQL Queries- Progress 4GL and SQL Database Backup and Restoration- Support Windows Server and Dell Infrastructure- Problem and Change Management- Root Cause Analysis- Creation of Documentation and Support Processes- Knowledge.

Norwest

- First Level IT Support- Troubleshooting and Problem Solving- Customer Service- Knowledge Sharing and Document Creation