. ( IT Contractor ) Contracted to Perspecta working at the NMCI service desk during the course of the Navy ’s upgrade to Windows10 as a Tier 1 Service Desk Technician up to the present . Service Desk Technician responsibilities include answering , evaluating , prioritizing , and performing initial troubleshooting for incoming telephone and e - mail requests for assistance from customers experiencing problems with hardware , software , networking , and other computer - related technologies . Logging and tracking calls using incident / problem management database , and maintaining history records and related incident / problem documentation . Read , write , interpret and/or verbally communicate to , solicit , or explain complex or technical information using simple verbiage . Keeps internal customers productive and performing at the highest possible level possible .

Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges . Handle communications with customers through mediums like email , letter , phones , suggestion boxes , notes , and a one - on - one interview . Conduct recruitment and training for new workers , as well as sanction or terminate the service of erring customer service representatives . Offer resolutions to complaints and issues concerning customer orders . Collect information on agents and other staff performance from customers to make judgment on their performance . Get up - to - date information about all products . Offer refund to customers when the need arises . Investigate and identify the part of the Walmart that needs improvement . Coordinate with the management on the initiatives that help improve customer service . Handle customer concern over the price of a product and the ads . Offer counsel to customers on their chances of getting a refund for product return . Work with other departments in ensuring that all customer related issues are attended to .

Process money center and money transfer transactionsAssist other areas of the front end that require helpProcess money center and money transfer transactionsAssist other areas of the front end that require help; Money Center Cashier) Assist customers with returns/exchangesProcess bill payments

Assist customers with ringing up merchandiseBagging and handling groceriesReorganizing and maintaining work areaAwarded Associate of the Month twice by management.Recognized numerous times by customers and managers for excellent customer service.Received “strong performer” and “exceeds expectations” evaluations during entire duration of employment.

The Senior Game Advisor ’s primary function is to assist the store management team in supervising all store activities as well as providing friendly , open and enthusiastic service to customers , in person and on the phone , including answering questions and assisting with product selection , purchase , or return . Assist with store merchandising , inventory control , loss prevention , restocking , store cleaning and maintenance .