Anthony Vandyousefi Email and Phone Number

•Architect and manage check capture and processing systems for a Fortune 200 and FinTech100 company, utilized by over 700 global financial institutions, processing more than $250 billion in daily transactions across merchants, branches, teller lines, and ATMs.•Oversee the monitoring of application code, deployment of updates, and maintenance of virtual •Windows servers to ensure high availability and operational stability.System – ImageCentre (2019 – Present)Key Achievements:•Led a comprehensive redesign of Active Directory access structures across 12+ environments, each consisting of approximately 50 Windows VM servers in a cluster configuration. This redesign significantly reduced system vulnerabilities and completely eliminated operational disruptions caused by unauthorized system modifications.•Reduced manual labor by 70% through the development of a custom deployment utility, enabling reliable automation and enhancing code deployment efficiency.•Boosted system SLA from 95% to 99.5%, with ongoing improvements through PowerShell-based self-healing automation, targeting a 99.9% SLA.•Enhanced customer service levels and revenue growth by contributing revenue-generating strategies to senior leadership.•Established and remotely managed an offshore team to ensure 24/7 global infrastructure monitoring, ensuring seamless operations around the clock.System – Direct / SendPoint (2013 – 2019)Key Achievements:•Standardized and stabilized five system environments, improving system availability from 94% to 99.9%.•Provided SME training and ongoing mentorship to the Systems Controller, ensuring a smooth transition and continued system excellence.•Developed and enforced policies and protocols, guaranteeing rapid, impact-based client support and optimizing service delivery.Title Promotion

Title Promotion

Title Promotion

• Led a team of Technical Support Staff, driving high performance through coaching and ensuring organizational goals were consistently exceeded.• Directed the evaluation, editing, and enhancement of Knowledge Base materials used by Universal Agents, improving resource accuracy and efficiency.• Provided critical IT support for agents, resolving complex software and equipment issues to ensure seamless operations across the team.• Developed and executed new processes and procedures, including the innovative "Synergy Processes," which significantly improved workflow and collaboration.

•Assist clients with evaluation, modification, and activation of wireless products.•Offer support with any technical troubleshooting in relation to plans and equipment.

•Monitor and coach six to nine technical support new hires during their first 60 days.•Assist other members of the leadership staff in various areas.•Offer support for all new hires on the floor with an assortment of issues that they may be working with customers on.•Work on Success Plans with reps as business needs dictate.

•Field over 60 calls daily assisting customers with video, data, or phone issues.•Maintain an average 3.5 average or higher in quality.•Support Lead-line schedules by assisting as needed.•Process sales orders and request as needed or transfer sales leads to appropriate department.

•Answer inbound sales calls and process over $4,500 in sales on a daily basis.•Liaison for two branch locations handling over $50,000 in monthly sales each.•Assist with computer database and operations, maintaining over 600,000 line items.•Top in sales ranks for three months straight.

•Assist over 150 customers in determining their movie and gaming needs daily.•Did weekly scheduling for 15 – 25 employees.•Processed monthly inventories of more than 3,000 titles within an eight-hour timeframe.•Reconciled cash drawers and deposits totaling up to $3,500 on a nightly basis.

•Answer 40 – 60 inbound activation requests nightly.•Held a consistent 83% achievement in added sales to all orders.•Ran credit applications and reviewed results to determine customer’s eligibility.•Worked as phase one to all LPN portability requests.

•Ran weekly statistical reports and coached phone agents as need.•Monitored a team of approximately 15 – 20 people daily to assure quality of calls.•Supervised the entire call center on all weekends overseeing up to 75 employees.•Took escalated calls and assisted in customer retention maintaining a 97% satisfaction.• Responded to technical support emails during every shift.