* Automated the build of Microsoft 2016 domain controllers by using Terraform and AWS SSM for scalability and to remediate security vulnerabilities* Automated the process of testing SQL server upgrades by using MS SQL Server Distributed Replay along with AWS SSM * Managed DNS using AWS Route 53 for all new and internal domains* Created backup and disaster recovery plans for our servers (on-prem and cloud) and data using services such as AWS Lifecycle Manager, AWS S3, ManageEngine (AD backup), and Druva (Office365 backup) * Saved Helpdesk a projected 55 hours per month of work reimaging laptops by using Microsoft Azure’s Autopilot White Glove and automation scripts* Saved more than +$300k in licensing and data costs by migrating our company files from Box to Onedrive for Business and SharePoint* Simplified and secured engineering access to different AWS accounts by leveraging AWS SSO and MS Azure* Built AWS automation by creating Python scripts with AWS Lambda functions* Increased troubleshooting effectiveness by proactively monitoring real time logs using SumoLogic and PRTG* Worked with project managers and various teams to improve user experience when booking meetings with Council Members via our in-house web applications running on Node.js and REACT* Maintain company mail flow (a combination of Office 365, Mimecast, DNS, archiving, retention and spam prevention)

* Spearheaded project to transition ticketing system from Salesforce to Zendesk. Key results: improved ticket MTTR accuracy and created a new customer feedback channel * Sole responsibility to upgrade company printing systems to a badge-swipe-print (Pharos) workflow, globally * Managed a global project regarding the transition of all laptops to Microsoft Surface Laptops and Windows 10 using Azure (Intune, autopilot, Active Directory, etc.) Key results: reduced hardware costs, enhanced user experience* Collaborated closely with internal stakeholders as the main technical interviewer for new candidates* Improved onboarding experience as the primary trainer for any new recruits * Set up internal documentation repositories (in goHugo and GitHub) to centralize troubleshooting, FAQs, etc. for all departments* Provided support for custom in-house web applications

• Analyze, design, and specify requirements on internal and external applications in conjunction with Dallas BGS IT Team.• Coordinate and setup the networking/telecom cable work for specified devices based on end-user requests assessment.• Work in collaborations with the telecom engineers to manage the migration of the phone system to VOIP. Configure and install software and headsets, and train users on new system.• Diagnose, analyze and resolve end-user laptops, PC or handheld devices, software and hardware issues.• Collaborate with development team to test and provide feedback for the implementation of new devices to support day-to-day operations.

• Provided end-users with software/applications support with advanced SQL languages (Oracle and Microsoft SQL Server).• Performed software testing and report to software developers any issues, recommend solutions as appropriate.• Tracked and managed helpdesk tickets - troubleshot computer hardware and software requests via telephone, email and remote monitoring applications.• Maintained and expanded training documentation on all systems configurations, processes and procedures.

• Provided 1st, 2nd, and 3rd level help desk support for all worldwide AllSaints stores and Head Office end-users.• Assisted end-users with account issues within Active Directory, LAN printers, VOIP (Mitel, Avaya), and MS Office tools.• Monitored and maintained on-site store EPOS systems using remote accessing tools such as VNC, RDP, VPN, and TeamViewer.

• Interfaced with content editors regarding online needs and provided layout adaptation for Internet and Intranet sites.• Created/updated internet & intranet web applications using (CMS) Interwoven TeamSite and Drupal for Novartis AG.• Conducted new technology research with the IT team to present to the company in bi-weekly meetings.

• Installed & programmed network access points, switches, and routers on multiple building properties.• Performed network need assessment and analysis that included equipment, time and cost estimates.• Created network blueprint across multiple building properties to maximize efficiency.• Provided on call and on site support for customers.