Provides daily guidance, performance feedback and career progression assistance to subordinates.Conduct thorough Due Diligence and recommend appropriate risk-based actions concerning all client relationships.Detect known and unknown suspicious activities and trends by way of monitoring customer transaction history, patterns and actions.Make recommendations and implement plans to minimize losses.Registered with Merchant Acquirers' Committee (MAC) and G2

• Demonstrate superior time management, task organization, prioritization, and detail orientated work habits.• Maintains and practices good customer service with international merchants via email communication.• Reviews over 1 million dollars in real time merchant credit card transactions daily.• Reviews merchant websites to ensure compliance within Visa and MasterCard regulations.• Reviews credit card chargebacks with merchants and advise of best courses of actions.• Reviews merchant chargeback responses at various stages to include representment, pre arbitration/direct arbitration.• Provides weekly chargeback and fraud transaction Excel statistics with management team.• Daily reviews of possible loss factors and implements action plans when required. • Assess risks to business operations.• Maintain input or data quality of risk management systems.

• Provide daily guidance, performance feedback and career progression assistance to subordinates. • Plans and implements annual training requirements.• Develop contingency plans to deal with organizational emergencies.• Prepare emergency situation status reports that describe response and recovery efforts.• Provides state leadership with monthly team updates to include certifications, medical stats and team readiness.• Instructor. Prepares lessons, reviews study guides, teaches and tracks certifications and training, Updates Standard Operating Procedures and Emergency Action Plans.• Accountable for team equipment totaling $600,000.• Hazmat Qualifications and Certifications: FEMA NIMs ICS 100, 200, 300, 700, 800. Hazmat Awareness and Operations.• Led team to Paradise CA, Fires, November 2018 in support of real-world recovery efforts. Over 4000 acres searched.

• Demonstrate superior time management, task organization, prioritization, and detail orientated work habits• Maintain and practice good customer service with merchants and sales agents. • Reviews over 3 million dollars real time merchant credit card sales daily.• Review possible loss factors and create action plans.• Identify and close fraud related business based on transaction and website reviews.• Review level 1 investigators case work and provide feedback on courses of action. • Assess risks to business operations.• Maintain input or data quality of risk management systems.

• Answer agent related questions regarding reports, payment and profile• Follow up with agents and appraisers to insure reports are completed in prescribed time frames• Assign Broker Priced Opinions to agents by phone and email

• Answer inbound customer calls regarding personal, business and mortgage accounts• Perform minimal selling and promotion of products and services• Open new personal, business and fixed rate loan options to existing customers• Research complex customer inquiries using existing company resources • Train and assist less experienced customer service reps