Manage day-to-day operations for member and audience service team, database entry team, and front-desk reception staff team. Develop, lead, and energize team members.Establish metrics for and monitor performance of the Member and Audience Center representatives with the goal of increasing member retention and member/viewer/listener satisfaction. Establish metrics for and monitor performance of the database entry representatives with the goal of increasing accuracy, efficiency… Show more Manage day-to-day operations for member and audience service team, database entry team, and front-desk reception staff team. Develop, lead, and energize team members.Establish metrics for and monitor performance of the Member and Audience Center representatives with the goal of increasing member retention and member/viewer/listener satisfaction. Establish metrics for and monitor performance of the database entry representatives with the goal of increasing accuracy, efficiency, and output.Evaluate effectiveness of current processes and services; maintain, monitor and present reporting; research and propose potential improvements and enhancements; and recommend and implement changes with goals of enhancing audience/member/donor experience and loyalty. Set up best practices and quality control measures in collaboration with fundraising teams across the organization. Show less

Manage tactical implementation of direct mail appeals from start to finish: set strategy, write copy, oversee design and print, select and segment lists, coordinate with mailhouse, track, report and analyze performance within both revenue and expense budgets.Manage all digital communications (write copy and create segments), including e-mail, social media and website, in coordination with internal Shedd team.Work with Call Center to coordinate timing of phone appeals, provide… Show more Manage tactical implementation of direct mail appeals from start to finish: set strategy, write copy, oversee design and print, select and segment lists, coordinate with mailhouse, track, report and analyze performance within both revenue and expense budgets.Manage all digital communications (write copy and create segments), including e-mail, social media and website, in coordination with internal Shedd team.Work with Call Center to coordinate timing of phone appeals, provide messaging and guide lead generation; audit biweekly billing and report progress.Audit membership levels in collaboration with the Aquarium's development and marketing teams, ensuring benefits are commensurate with membership donations.Establish and maintain all operations, policies, and procedures for membership.Establish and manage annual membership revenue and expense budgets to meet goals.Plan member events/activities to steward and retain members in collaboration with events team.Provide regular reports and analysis of membership appeals, renewal rates, fundraising activities, and revenue. Ensure the appropriate Tessitura architecture is implemented to process memberships, communicate with members, and track member program participation.Provide Tessitura database support for membership and annual fund team (queries, lists, data segmentation, etc.)Manage volunteers who assist with MembershipAssist in the development and implementation of the annual strategic plan for the membership program which includes revenue and budget projections. Create and implement strategies to deepen affinity of Shedd members which directly result in their renewed donation to Shedd aquarium. Create exclusive floor opportunities and communication for members that enhance their relationship with Shedd. Manage day to day implementation of on-site sales program including indirectly supervising membership booth staff Show less

-Identify, cultivate, solicit, and steward a portfolio of prospects with the goal of raising 2.8 million dollars, annually.-Lead tours of the aquarium with industry experts to highlight Shedd’s mission and display the need for funding.-Manage Shedd’s rounding up program "Making Change" to develop new and increased revenue streams.-Collaborate with membership and sales ambassadors on solicitation strategies.