As an automations engineer reduced the amount of man hours required for hardened installs of multiple different os,cots, foss, and network devices by two thirdsUtilized knowledge of multiple systems to increase the strength of the security posture for a multinational projectMastered several new technologies and became subject matter expert on 3 of them in order to increase the efficiency and skill with which they were being used.Assisted multiple departments improve efficiency of work performed, including help desk, infrastructure, compliance, testingRan educational briefs on new technologies to bring up quality of QA

As Security Officer, was POC for SOC, performed customer assessment/review, internal/external vulnerability scans, security fixes/bug patches, updated JAVA and Tomcat 6, conducted security/HiPPA training and SOC II audits.As Inf-Cloud Operations, worked with DevOps to create/deploy secure templates and create customer management system APIs, initiated Pentest and security review processes, automated customer deployments/back-end configs for active directories (with PowerShell, Python 3.6, and Ruby).As SaaS Ops, installed/configured Ansible (on a trial basis) for deployment automation and implemented version control on scripting for customer/configuration deployment; developed JIRA workflows.As SaaS Ops, established ELK stack/Graylog monitoring tools, monitored daily security breaches, established Go Anywhere MFT services, VSFTP servers security, and assisted with F5 Big IP training. integrated secure Linux workstation desktops into the corporate network.Utilized Cisco tools to establish customer VPNs and perform system hardening with CentOS systems, including system administration of CentOS and Windows WP-2012R2.Completed system upgrades on all ESXI hosts for all data centers, and researched/deployed IPS solutions.

Analyzed and responded to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Network Access Control (NAC), and other security threat data sources, as required.Configured, managed, and updated FW, IDS, IVS, IPS, NAC, Encryption and a wide variety of other security products/appliances.Used strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.

- Provide on hand support for all clients - Provide assistance to Operations team to maintain facility - Maintain and facilitate network operations in conjunction with Tier II and other teams - Maintain and assist queues for technicians software troubleshooting - Software repair and replication - Emergency response to critical calls. - Understand a complex array of systems and customer needs to resolve issues or route to appropriate venues - Use and update of existing policies to notify chain of command of issues pending

CCI DBA IBM DECA CARTS Tier 2 Weekend Focal and Production June 2012- May 2013 - Provide Tier 1 support on various issues to help customer and enterprise resolution - Maintain and assist queues for technicians software troubleshooting - Software repair and replication - Emergency response to critical calls. - Maintain constant updates with Tier 2 and German service desk - Provide weekend management support - Assist other agents over a variety of mediums including chat groups and Teleconference - Initiated and assisted with RHEL roll outCCI DBA IBM DECA CARTS Tier 1 February 2012 to June 2012 - Pass and maintain DOD specific security clearance background check - Provide excellent customer service for Tier 1 tech support - Understand a complex array of systems and customer needs to resolve issues or route to appropriate venues - Understand and use of multiple systems to navigate customer troubleshooting issues - Route and follow up on all customer issues in personal queue. - Deliver concise information reports to Tier 2 and Tier 3. - Use and update of existing policies to notify chain of command of issues pending

DirecTec USA , Fort Collins, CO Dispatch and Customer Service Representative 2008 - 2009− Responsible for results and organization of programs including clients and dispatch teams. − Accountable for direct labor and time management of eight or more tech. teams for areas including New York, Texas, Iowa, Nebraska, and Louisiana. − Oversaw and participated in all facets of the service desk, program development, and product training.− Vendor Management/E-Commerce: Ensured compliance with company policies, monitored agents, and facilitated daily, weekly, and monthly vendor comparison reports.- Responsible for all orientation and growth at an agent level and personal KPI management