Field Services Engineer
Current• Manage customer accounts, including developing and maintaining strong relationships, addressing customer concerns and issues, and managing customer expectations.• Provide technical support and troubleshoot equipment issues and customer service requests for customers via phone, email, and on-site visits.• Serve as the primary point of contact for customers and provide exceptional customer service, including training on equipment operation and maintenance.• Maintain and strengthen relationships with customer portfolio.• Collaborate with the sales teams to identify and implement equipment upgrades and improvements as needed.• Keep and maintain accurate records of customer interactions, performance information, andequipment repair/maintenance data.• Ensure compliance with safety and environmental regulations.• Analyze customer needs and recommend solutions to improve equipment performance.• Identify and implement product or service applications tailored to a specific customer needs to achieve and maintain customer satisfaction.• Create and maintain technical documents and manuals• Coordinate with sales engineers and cross-functional teams to ensure timely and efficient resolution of customer issues.• Ensure compliance with safety and environmental regulations, including site-specific safety trainings and requirements.• Continuously monitor customer satisfaction and take action to address any concerns.
