• Proactively market cruise products and solicit new clientele through phone calls, promotional emails and marketing materials leveraging leads from the company website, referrals and past clients. • Build and maintain positive long-term relationships with clients and past guests to ensure repeat business through the marketing and promotion of Carnival’s specials and programs.• Proactively ask questions to qualify individual interests and needs and recommend upgrades and add-on packages to generate additional revenue and enhance cruising experience. Consistently exceed upselling goals and sales goals. • Effectively communicate new promotions, procedures and product knowledge to consumers to maximize sales and yield.• Work in a team environment to share marketing ideas and methods toward improving revenue.

• Performed maintenance on the HG-25 and Faulkland helicopters. In charge of flight crews, scheduling, maintenance, food, fuel, etc.• Held Top Secret Clearance.