Industry Solutions Delivery Manager, Service Excellence
Current• Achieve utilization targets as outlined in the business plan.• Work with the Global Delivery Director and VP to develop a business plan, yearly revenue, and margin plan.• Achieve individual Delivery Manager utilization target, as applicable.• Leadership of the Industry Solutions team in their delivery of the Manufacturing, Logistics, HANA, Multi-tenant Solutions, and SAC implementations and go-lives.• Responsible for ensuring that the budget allocated to the Industry Solutions team is properly managed.• Ensure that the defined and approved scope for Industry Solution portions of projects, is properly blueprinted, tested and deployed.• Assign resources to projects taking into consideration skills and availability of resources; consulting with the Global Delivery Director when applicable.• Liaise and maintain strong relationships with SSP software publishers to ensure effective support to Vision33 delivery needs.• Accountable for performance and results of a team including subordinate work leaders.• Ensure employees are contributing to a successful work environment.• Ensure successful employee engagement through HR programs and administrative ownership.• Provide direction and non- technical mentor-ship to team.• Understanding of end-to-end manufacturing and/ or logistics processes and procedure.• Experience with Produmex WMS.• Team & Delivery management.• Engage with key stakeholders both internal and external.• Foster and maintain new and existing client relationships.