Customer-driven and deeply knowledgeable professional with a well-rounded background holding multiple roles in the aviation industry. Focused on instilling a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example to ensure the execution of all safety, security, quality, and operational policies. Held titles in multiple functions including Ticket Agent, Operations Agent, Ramp Agent, Temporary Duty Agent, Crew Scheduling, Crew Scheduling Manager, Crew Resource Manager, Maintenance Control Router, Maintenance Planner, Contract Administrator, Manager of Contract Administration, Business Consultant, Senior Manager of Flight Operations Crew Scheduling, and Senior Director Labor Relations.