Anthony W. Email & Phone Number

Phoenix, Arizona, United States

Responsible for inventory of all licenses and IT equipment.Manage O365 cloud services, e-mail, and security.Coordinator for all new hire setup and training on company services and applications.Setting up on-site equipment for users and customers.Create SOP’s for common business practices to resolve quick issues or for account creation.Responsible for managing RingCentral VOIP services.Coordinate with end users to resolve technical issues submitted through Jira.Work with the VP of Information Technology to review internal processes and implement new technologies at the company as business needs change.

Tucson, Arizona, United States

Remote into admins computers to identify the issues submitted by the admin, isolate the core issue causing the problem, and resolving it in a timely, efficient manner.Assist admins with mail server migrations into Office 365 Exchange Servers and resolve any issues that may arise during the process.Research admins problems and replicate them within a test environment if an obvious solution does not exist.Educate admins on best practices on how to keep their end users safe from spam and phishing attempts.Making clean and organized documentation about the admins problem, documented all steps taken with an admin, and recorded the steps necessary to solve the problem that was presented for future reference.Assist with developing new hires and walking them through how to scope out preliminary tickets and taking the correct steps to proceed on their cases.Host and present official Microsoft education programs live for IT admins on O365 Teams deployment.

Scottsdale, Arizona, United States

Receive calls from clients who require technical assistance and fix their issues within a short time frame.Test and program in-house motion tracking sensors to prepare for sale.Create and manage documents involving sensitive client information for tracking purposes and trend identification.Travel on-site to certain locations if clients want in-house staff present in case of hardware/software failure.Educate and inform clients on how to operate the software/hardware they bought.Developing automated programs through Microsoft Flow to automate parts of the work day.