o Long term contract at Endeavor, hired as an employee by Delta. o SME for Avionica software on CJR 200/700/900 aircrafto Managed various Roles including updates, software, licensing, packaging, testing and deployments: o MX Back Office Role o Back Office Role o AV Role o Matrix Training Role o Bobo Role o Go Team Role o HR Roleo Responsible for running the testing lab used to certify new software prior to going live including… Show more o Long term contract at Endeavor, hired as an employee by Delta. o SME for Avionica software on CJR 200/700/900 aircrafto Managed various Roles including updates, software, licensing, packaging, testing and deployments: o MX Back Office Role o Back Office Role o AV Role o Matrix Training Role o Bobo Role o Go Team Role o HR Roleo Responsible for running the testing lab used to certify new software prior to going live including updating and patching test PCs.o Developed expertise with Avionica software.o Worked with both in house and outside vendors on new applications.o Experience deploying Office 365, Microsoft Teams, and Windows 11.o Achieved dual domain status (Delta & Endeavor) which was a first for the company.o System administrator for CyberArk Cloud Security. Show less

o Short term contract assignment at Life Touch.o Primarily focused on building and deploying workstation images during a company refresho Utilized Symantec Ghost softwareo Created and modified PowerShell scripts to fully automate software installationso Contributed to build decisions involving image creationo Performed repairs of images that had minor errors during deployment

o Short term contract assignment at State Farm.o General corporate help desk duties supporting clientso Responsible for computer, network and software systems related support and problem analysis including maintenance and support of system hardware and softwareo Utilized Dameware RDP sessions for software updates and supporto Supported associates locally and remotely across client branch locationso Worked with worldwide clientso Support end users via help desk CRM… Show more o Short term contract assignment at State Farm.o General corporate help desk duties supporting clientso Responsible for computer, network and software systems related support and problem analysis including maintenance and support of system hardware and softwareo Utilized Dameware RDP sessions for software updates and supporto Supported associates locally and remotely across client branch locationso Worked with worldwide clientso Support end users via help desk CRM ticketing systemo Software installation, configuration, and user trainingo Remote access break-fix support Show less

o Short term contract assignment at Best Buy.o General second level corporate help desk duties supporting clients

o Short term contract assignment at Elkay Manufacturing.o Full responsibility for a 3-building campus of 225 associates running Windows & Apple/Mac. o Responsible for computer, network and software systems related support and problem analysis including maintenance and support of system hardware and softwareo Performed primary support for desktop and laptop Microsoft Windows OS, Macintosh, Servers, Exchange, Citrix, Outlook, Office suite and other business applications… Show more o Short term contract assignment at Elkay Manufacturing.o Full responsibility for a 3-building campus of 225 associates running Windows & Apple/Mac. o Responsible for computer, network and software systems related support and problem analysis including maintenance and support of system hardware and softwareo Performed primary support for desktop and laptop Microsoft Windows OS, Macintosh, Servers, Exchange, Citrix, Outlook, Office suite and other business applications o Monitored application health including production and ancillary systems on server and non-sever based systems - resolution, ownership, and escalation of associated application issueso Handled support tasks in a timely manner, closed tickets quickly while maintaining accuracyo Ensured customer escalations were handled properlyo Followed up with customers to ensure follow through and customer satisfactiono Supported associates locally and remotely across client branch locationso Troubleshot connectivity with the network and associated device interfaceso Performed user administration across various platforms Show less

o Short term contract assignment at Delta Dental.o Performed new Windows Server installations and updateso Administered Active Directory and Macintosh Domain additions & updateso Supported the integration of Mac and PC servers, desktops, and printerso Performed testing of all software patches prior to deployment to userso Utilized Dameware RDP sessions for software updates and supporto Tested, deployed, and supported Outlook 2013, Mac Office 2011 and Windows… Show more o Short term contract assignment at Delta Dental.o Performed new Windows Server installations and updateso Administered Active Directory and Macintosh Domain additions & updateso Supported the integration of Mac and PC servers, desktops, and printerso Performed testing of all software patches prior to deployment to userso Utilized Dameware RDP sessions for software updates and supporto Tested, deployed, and supported Outlook 2013, Mac Office 2011 and Windows 10o Supported company smartphone integration with internal office systemso Interfaced with other administrators and worked on support issues in Spiceworks Show less

o Contract assignment at Ecolab in IT Security services.o Provided availability for authenticated users to information systemso Managed role based and discretionary access controls o Performed all procedures necessary to ensure the safety of information systemso Interfaced with users to understand security needs and implement appropriate procedureso Provisioned end user access across multiple applications, domains, and security platforms o Proactively assessed potential… Show more o Contract assignment at Ecolab in IT Security services.o Provided availability for authenticated users to information systemso Managed role based and discretionary access controls o Performed all procedures necessary to ensure the safety of information systemso Interfaced with users to understand security needs and implement appropriate procedureso Provisioned end user access across multiple applications, domains, and security platforms o Proactively assessed potential items of risk and opportunities of vulnerabilityo Ensured that users understood and adhered to necessary procedures to maintain securityo Conducted accurate evaluations of the level of security required for each access request Show less

o Managed Services provider of data, voice, web, and softwareo Administered Windows Server 2008 & Windows Server 2003 o Updated and patched installationso Configured Group Policy and Active Directory Forest updates and managed domainso Deployed and managed Citrix infrastructureo Maintained Citrix Server & delivered applications via Citrix XenAppo Provided support for Citrix Receiver applicationso Supported users by troubleshooting profile and sessions… Show more o Managed Services provider of data, voice, web, and softwareo Administered Windows Server 2008 & Windows Server 2003 o Updated and patched installationso Configured Group Policy and Active Directory Forest updates and managed domainso Deployed and managed Citrix infrastructureo Maintained Citrix Server & delivered applications via Citrix XenAppo Provided support for Citrix Receiver applicationso Supported users by troubleshooting profile and sessions issueso Created and deployed desktop and laptop standard imageso Built images from scratch that were be deployed via standard toolso Managed network infrastructureo Update and monitor switch configurationso Troubleshoot and correct firewall issueso Install, configure, and support Cisco Phone implementationso Support end users via help desk CRM ticketing systemo Software installation, configuration, and user trainingo Remote access break-fix support Show less

o Contract assignment at UnitedHealth Group providing Remote Client Operations.o Team lead and Subject Matter Expert for the Odyssey Access Client projecto Deployed installs & updateso Tested packages and recommended changeso Performed router configurations on platforms such as Cisco, Netgear, Linksys & D-Linko Strong knowledge of wi-fi security protocols such as WEP, WPA, WPA2 enterprise o Experience configuring Verizon & iPhone hot spots for remote… Show more o Contract assignment at UnitedHealth Group providing Remote Client Operations.o Team lead and Subject Matter Expert for the Odyssey Access Client projecto Deployed installs & updateso Tested packages and recommended changeso Performed router configurations on platforms such as Cisco, Netgear, Linksys & D-Linko Strong knowledge of wi-fi security protocols such as WEP, WPA, WPA2 enterprise o Experience configuring Verizon & iPhone hot spots for remote connectivityo Microsoft Office 2010 deployment projecto Level 3 support for deployments and failed updateso Responsible for PC lifecycle deployments and imagingo Responsible for software installs such as Oracle ESSBase, Adobe Acrobat Reader, and Flasho Utilized Bomgar and other tools to assist remote clients and resolve issues.o Used HP Service Manager to update and track user issues and ticket queues. Show less

o Administered multiple Windows Server environments (SBS, 2008, 2003 & 2000).o Provided Desktop Support and break fix including virus removals.o Administered SSL certificates and internet domain provisioning and renewals.