March 2023 – Present | Las Vegas, NV • Spearheaded pre-sales engineering support across North America, collaborating with subsidiaries, system integrators, and end customers to drive the adoption of Samsung's advanced display and communication solutions. • Led the design and implementation of network and display systems, optimizing performance and ensuring seamless integration of complex AV distribution systems, including LED, LCD video walls, and IP-based AV systems. •… Show more March 2023 – Present | Las Vegas, NV • Spearheaded pre-sales engineering support across North America, collaborating with subsidiaries, system integrators, and end customers to drive the adoption of Samsung's advanced display and communication solutions. • Led the design and implementation of network and display systems, optimizing performance and ensuring seamless integration of complex AV distribution systems, including LED, LCD video walls, and IP-based AV systems. • Managed large-scale, end-to-end technical projects, coordinating with cloud engineers, system architects, and end-users to deliver robust on-premise, hybrid, and cloud-based solutions, enhancing client satisfaction and project success. • Enhanced the performance and reliability of customer network environments by administering and configuring cutting-edge hardware and software, including routers, switches, and network monitoring utilities. • Strengthened Samsung’s position in the digital signage marketplace by forming strategic partnerships and providing market intelligence that influenced product development and strategy. • Delivered high-impact technical expertise, helping optimize the use of Samsung’s MagicInfo and Tizen platforms, leading to greater customer retention and satisfaction across North America. Show less

September 2018 – March 2023 | Las Vegas, NV • Played a pivotal role in architecting and deploying advanced AV and IT solutions, leveraging Samsung's cutting-edge technologies for major corporate and government clients, including critical projects for federal institutions. • Delivered comprehensive technical and architectural support for Samsung’s B2B display solutions, contributing to an increase in market share and improving the customer experience with innovative, reliable… Show more September 2018 – March 2023 | Las Vegas, NV • Played a pivotal role in architecting and deploying advanced AV and IT solutions, leveraging Samsung's cutting-edge technologies for major corporate and government clients, including critical projects for federal institutions. • Delivered comprehensive technical and architectural support for Samsung’s B2B display solutions, contributing to an increase in market share and improving the customer experience with innovative, reliable designs. • Conducted in-depth site surveys and developed wireless and wired network designs, ensuring optimal performance for large-scale installations in both indoor and outdoor environments. • Provided ongoing support and troubleshooting for complex customer issues, achieving a 95% resolution rate within SLA targets, further solidifying Samsung’s reputation for excellence in technical service. • Trained global subsidiaries and partners on the latest display technologies and networking solutions, ensuring a high level of technical competency across Samsung’s global teams. • Orchestrated the creation of technical documentation and architectural drawings, facilitating smoother project rollouts and clearer communication among cross-functional teams and stakeholders. Show less

September 2015 – August 2018 | Las Vegas, NV • Served as the primary pre-sales architect, providing technical expertise and strategic support for large-scale AV deployments and custom display solutions, ensuring the seamless integration of NanoLumens' innovative LED technologies. • Partnered closely with the sales team to assess customer requirements and deliver tailored, high-impact solutions that addressed complex needs, helping secure significant project wins across diverse… Show more September 2015 – August 2018 | Las Vegas, NV • Served as the primary pre-sales architect, providing technical expertise and strategic support for large-scale AV deployments and custom display solutions, ensuring the seamless integration of NanoLumens' innovative LED technologies. • Partnered closely with the sales team to assess customer requirements and deliver tailored, high-impact solutions that addressed complex needs, helping secure significant project wins across diverse industries, including retail, hospitality, and entertainment. • Led the design and technical validation of large deployments, collaborating with cross-functional teams to deliver end-to-end solutions that exceeded client expectations and maintained NanoLumens' reputation for excellence. • Played a pivotal role in capturing high-value projects by delivering compelling technical presentations and demonstrating the unique advantages of NanoLumens’ products in large, competitive bids. • Supported post-sales efforts by coordinating installation and ensuring the technical viability of deployed systems, contributing to a high rate of customer satisfaction and successful long-term relationships. • Delivered ongoing technical support and after-sales service, ensuring system reliability and performance while maintaining strong relationships with clients and partners. • Worked alongside marketing teams at industry events, trade shows, and conferences, positioning NanoLumens as a leader in the digital signage space and generating new business opportunities. Show less

December 2008 – December 2019 | Las Vegas, NV • Served as a Sergeant leading a team of 10 soldiers in the maintenance section, responsible for the operational readiness and deployment of over 80 vehicles. Led by example, ensuring mission success through strong leadership and disciplined execution. • Hand-selected for advanced leadership training at the Non-Commissioned Officer Academy (NCOA), where I honed my leadership skills in decision-making, mission planning, and team… Show more December 2008 – December 2019 | Las Vegas, NV • Served as a Sergeant leading a team of 10 soldiers in the maintenance section, responsible for the operational readiness and deployment of over 80 vehicles. Led by example, ensuring mission success through strong leadership and disciplined execution. • Hand-selected for advanced leadership training at the Non-Commissioned Officer Academy (NCOA), where I honed my leadership skills in decision-making, mission planning, and team management, further preparing me for higher-level responsibilities. • Successfully managed all aspects of training, readiness, and deployment for the maintenance section, ensuring the unit's readiness for rapid deployment and mission-critical operations. • Accountable for the maintenance and operation of six military vehicles and 32 weapons systems valued at over $2.5 million, ensuring their optimal performance in both peacetime and deployment scenarios. • Directed the maintenance coordination for the 240th Engineer Company, leading projects that supported critical infrastructure operations and enhancing the overall efficiency of unit operations. • Recognized for exceptional leadership, discipline, and technical proficiency, leading to my selection as Soldier of the Year at the unit level—a reflection of my commitment to excellence and service. Show less

May 2014 – September 2015 | Las Vegas, NV • Led the digital media and AV division, managing cross-functional teams and external partners to deliver large-scale AV and media systems projects, ensuring timely and successful project completion. • Served as the Technical Project Manager for complex digital media installations, overseeing the full project lifecycle from planning and design to execution and post-deployment support. Managed all aspects of equipment setup, operation… Show more May 2014 – September 2015 | Las Vegas, NV • Led the digital media and AV division, managing cross-functional teams and external partners to deliver large-scale AV and media systems projects, ensuring timely and successful project completion. • Served as the Technical Project Manager for complex digital media installations, overseeing the full project lifecycle from planning and design to execution and post-deployment support. Managed all aspects of equipment setup, operation during live events, and troubleshooting, ensuring flawless system performance. • Collaborated closely with Global Product Managers and the Sales team to create and execute tailored project work plans, aligning customer needs with cutting-edge digital media solutions, which resulted in significant business growth and increased customer satisfaction. • Acted as a liaison between Sales, Product Management, Operations, and clients, translating customer requirements into actionable technical solutions that consistently exceeded client expectations. • Successfully coordinated with internal teams and external suppliers, ensuring the smooth integration of AV systems and equipment, while identifying new opportunities for product enhancements and business expansion. • Spearheaded technical presentations and training sessions for internal teams and customers, strengthening the company’s position in the digital media and AV markets. Show less

November 2013 – May 2014 | Las Vegas, NV • Developed comprehensive technical training programs and manuals, delivering targeted training to internal teams and clients to improve operational efficiency and product knowledge. • Maintained a safe and compliant training environment, ensuring that all equipment was up-to-date and functioning optimally during training sessions. • Provided hands-on technical training in company-specific software and hardware, resulting in… Show more November 2013 – May 2014 | Las Vegas, NV • Developed comprehensive technical training programs and manuals, delivering targeted training to internal teams and clients to improve operational efficiency and product knowledge. • Maintained a safe and compliant training environment, ensuring that all equipment was up-to-date and functioning optimally during training sessions. • Provided hands-on technical training in company-specific software and hardware, resulting in improved system utilization and reduced technical support requests. Show less

• Led the design, configuration, and administration of enterprise-level Windows environments, supporting complex network infrastructures across multiple locations.• Installed and configured critical server and network infrastructure, including DNS, DHCP, and Active Directory, ensuring high availability and security of IT systems.• Provided advanced technical support for over 65 servers, routers, switches, and network equipment, troubleshooting complex issues to maintain system… Show more • Led the design, configuration, and administration of enterprise-level Windows environments, supporting complex network infrastructures across multiple locations.• Installed and configured critical server and network infrastructure, including DNS, DHCP, and Active Directory, ensuring high availability and security of IT systems.• Provided advanced technical support for over 65 servers, routers, switches, and network equipment, troubleshooting complex issues to maintain system integrity and performance. Show less