As the Director of Learning and Development, I lead our New Hire Technician, Leadership & Skills Enhancement Training programs and drive the overall learning and development strategy for 18 brands. I manage a $2.6 million budget to optimize, scale, and execute our organizational development processes and learning technology.

Established & implemented the training & talent strategy with alignment across multiple teams through strategic planning, execution, collaboration with executive leaders. Led the strategic planning of the employee learning experience, internal communications and implementation of training programs.Partnered closely with business leaders and relevant stakeholders to assess needs, develop learning solutions, and deliver training to improve the performance of leaders, teams, and individuals across the organization.Created internal communication strategies and worked cross functionally to execute messaging.Developed a team of training professionals to deliver the best in class customer experience.Guided and designed the vision behind a user-centric content based on adult learning principles to drive learning transfer, performance improvement, and business outcomes/results across a wide range of delivery methods to include classroom, webinar, digital, and self service.Identified gaps and opportunities in on-going curriculums and programs, then recommended creative and innovative solutions.Aligned with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.

Established and drove the Talent Development function, strategy, programs and practices within Red Bull Distribution Company. Created programs designed to develop internal talent from entry-level sales roles to the leadership team, ensuring a strong leadership pipeline with solid sales capabilities. Built sales capability plans to meet business priorities including: Capability identification and assessment, curriculum design, development (with external partners where appropriate), implementation and evaluation.Partnered with the Talent team to assess development needs and design, develop and execute a comprehensive organizational talent pipeline. Directed organization's sales training programs to ensure maximum effectiveness of the sales force.Collaborated with the analytics team to establish metrics that measure the performance and success of training programs. Used analytics to identify points of improvement and develops solutions to improve the effectiveness of training curricula.

I managed all key aspects of the instructional design process, from project scoping and planning through course deployment and evaluation. I facilitated the design process leading other designers, and directly responsible for project-managing the design effort. I communicated with appropriate departments among all functional areas regarding project material, subject matter experts, and deadlines. I mentored and lead other Instructional Design team members in areas of design technology and project management.

Client Relationship Management: Collaborated effectively with Operations teams, subject matter experts (SMEs) and others on the Knowledge Management team to support corporate launches and department initiatives.Educated project teams on Customer Service processes and procedures as an advocate for the Associates’ interests during new initiative project planning.Partnered with business and product teams to drive effective customer-centered solutions and build associates’ comfort, confidence and competence in resolving customer issues.Instructional Design: Performed needs and task analysis, scope projects, and evaluate existing documentation to identify the appropriate training approach and content to meet the learning needs of Amazon customer service associates in multiple global locations.Designed and developed creative learner-centered, performance-based training programs in multiple modalities including synchronous remote learning methodologies, blended classroom learning, interactive e-learning modules, videos, device learning labs, job aids, facilitator guides, and auxiliary practice, review, and resource materials.Developed training evaluation tools that measured behavioral and business impact.Effectively managed multiple projects and initiatives from scope to evaluation in closed-loop process.Coached and mentored supervisors, leads, and trainers of associates in effective facilitation strategies.

Apply advanced adult learning theories into a practical, application-based training strategy that drives learner performance on the job.Manage the overall curriculum design for Global Corporate S ervices while collaborating with US and International instructional designers to execute and develop that strategy.Manage all Global CSO Design requests throughout the lifecycle of the project.Work closely with the other members in the network, driving results and innovation, and successfully executing both tactical and strategic initiatives to successfully deliver a globally consistent training experience.Work with our Internal Clients to ensure that the training goals can be quantified and tied to not only LMS data and reporting but also to business partner metrics.

Designed, developed and integrated training through multiple media including internet, intranet, electronic notebook, and print. Consults with and evaluates the client needs associated with different training initiatives and formulates instructional solutions to achieve organizational goals. Designs efficient and effective training programs to support the overall training strategy. Provides project management for the completion of courses developed. Provides classroom instruction in the courses developed.

Top 5% in sales throughout the Service Delivery Network of 1500 representatives. Facilitated team sales meetings, handled escalated calls, and analyzed team performance on a daily basis to identify opportunities for improvement in order to drive results. Developed and coached new hires to successful sales performance within 14 days by providing timely feedback on strengths and developmental needs.