• Coordinating the 14 strong engineer’s day to day workload ensuring they have the equipment and parts required to carry out works that I am responsible for booking in with customers • Supplying customers with risk and method statements and any relevant documents requested prior to the works being carried out• Supplying quick response to emergency call outs and liaising with tanker companies to attend site when required• Updating customers on the progress/completion of work and supplying reports and invoicing once complete• Building strong customer relationships; managing incoming customer service requests and dealing with any complaintsI have also gained a fork lift license whilst working here.

Harvester is a family farmhouse-style restaurant chain with over 200 outlets in the United Kingdom.I worked here part-time as a second job, whilst also in full-time employment. It gave me great insight into the hospitality industry and utilised my customer service skills.Key responsibilities included:• Serving the public• Good customer service skills• Cash handling• Stock rotation and ordering

Town & Country is a specialist business communications and telephony division; supplying public and corporate customers with mobile communication and data devices to suit their needs. In this role I had the responsibility for both commercial and corporate customer sales and fulfilment. Therefore, I was dealing with both vendors and consumers on a daily basis. I had to meet sales quotas and work to targets in a low margin, high turnover, and commercially competitive marketplace. Key responsibilities included:• Building trust• Encouraging repeat business• Consistently hitting sales targets and KPI’s

ETC Communications supply mobile and data devices to public and corporate users; Also providing full product support.In this role I built the business up in partnership with my colleague. We started out with just two members of staff and then built this up into a profitable enterprise. Our endeavours increased the number of staff to over 25 employees, over a period of 10 years. My role evolved considerably over this period of time and being a small-business this allowed me to have a hands-on and varied role with multiple responsibilities to support the profitable running of the business.Key responsibilities included:• Building trust• Encouraging repeat business• Consistently hitting sales targets and meeting KPI’s• Mentoring and on-boarding of new members of staff• Training and standards• Budget management• Internal IT support• Keeping web site up to date