√ Grade homework assignments, assess if projects align with assignment rubric, and review code to provide feedback for ~17 students√ Perform code reviews for fullstack projects and assignments to help identify bugs, aid in optimization, and ensure concepts & best practices√ Curriculum includes: HTML, CSS, CLI, Javascript, Node, Express, Handlebars, jQuery, React, Mysql, MongoDB, Mongoose, Sequelize

√ Interfaced with clients via email/phone to provide troubleshooting for Production/UAT issues using MS SQL Server and XSLT tester; conveyed potential resolutions to product/implementation teams. Tested and deployed product fixes ~5 Support Tickets/day√ Translated product processes and provided training to both technical and non-technical clients√ Assisted with recruiting process; gave presentations about company and Support Team in 3 student-focused recruitment events √ Was dedicated mentor for 1 new hire and general point of escalation for 3 other new team members

√ Built additional features in front-end w/Javascript, HTML and CSS, provided troubleshooting and consulted clients with web applications built on Squarespace/WordPress platforms. ~3 tickets/day√ Provided clients with site roadmaps, including General Design, Design for Convergence and SEO

Javascript based full stack engineering bootcamp, emphasizing React, Redux, Express, SQL, Postgres and Node.

√ First line of contact for customer queries, issues and account navigation. √ Communicated trends and escalated recurring issues to higher levels of business.

Ensured the delivery of high quality service by identifying, monitoring and following up on patterns of Home Health Aide lateness. Developed and implemented procedures as necessary to maximize operational efficiency and effectiveness of the unit in collaboration with the management staff.

Prepared heat/cold packs for Therapist; supervised and aided patients with therapeutic exercise as necessary Organized and verified patients’ charts and billing information.

Delegated tasks to, supervised and evaluated the performance of 15 sales-floor and stock associates, guiding business to $3-6k in revenue per dayRecruited, interviewed and hired associatesReplenished clothing and maintained appearance of sales floor and stock room Provided excellent customer service and assisted customers with purchases and other inquiries

Coordinated educational and social programs for studentsProvided students with exercise and nutritional consultationMaintained cleanliness and organization of exercise facility