Selected to be among the first batch of employees to work on the company’s new digital solutions retirement platform. Processed financial transactions of up to 1 million British pounds and managed various transactions on customer retirement accounts on the new system. Supported managerial duties as senior member in team.●Supported management with tracking team performance by extracting and analyzing Management Information data to create statistical reports●Maximize team productivity and maintained Service-Level Agreements by analyzing and interpreting daily work statistics and data to allocate and prioritize work efficiently●Maintained the compliance and security of team data reports, audit data and Excel work spreadsheets by updating, recording and validation of data●Helped to successfully and smoothly implement new processes and software updates through User Acceptance Testing and Regression Testing●Reduced number of regulatory breaches by liaising with internal and external auditors to review, identify and remove risk factors within team processes and procedures●Reduced time required to complete certain team processes by developing Excel spreadsheets to do calculations●Maintained high quality of team work completed by quality checking peer work and identifying and correcting errors●Successfully reduced business risk and increased team productivity and efficiency by partnering with business analysts to review and improve existing procedures and documentation●Consistently and successfully provided good training, support and coaching to junior and less experienced members, resulting in nomination for good performance award

Selected to be among the first batch of employees to work on the company’s new digital solutions retirement platform. Processed financial transactions of up to 1 million British pounds and managed various transactions on customer retirement accounts on the new system. Supported managerial duties as senior member in team.●Supported management with tracking team performance by extracting and analyzing Management Information data to create statistical reports●Maximize team productivity and maintained Service-Level Agreements by analyzing and interpreting daily work statistics and data to allocate and prioritize work efficiently●Maintained the compliance and security of team data reports, audit data and Excel work spreadsheets by updating, recording and validation of data●Helped to successfully and smoothly implement new processes and software updates through User Acceptance Testing and Regression Testing●Reduced number of regulatory breaches by liaising with internal and external auditors to review, identify and remove risk factors within team processes and procedures●Reduced time required to complete certain team processes by developing Excel spreadsheets to do calculations●Maintained high quality of team work completed by quality checking peer work and identifying and correcting errors●Successfully reduced business risk and increased team productivity and efficiency by partnering with business analysts to review and improve existing procedures and documentation●Consistently and successfully provided good training, support and coaching to junior and less experienced members, resulting in nomination for good performance award