Anthony Webb Email & Phone Number

England, United Kingdom

Wrexham, Wales, United Kingdom

Interpreting data for our clients, analysing results using statistical techniques and providing essential ongoing reporting.Developing and implementing new reporting methods, data collection systems, data analytics and presentations that optimise insight and usability. My goal is to help a client (both internally and externally) interpret trends or patterns in survey data to enable them to move forward with new initiatives and improvements.

Best Companies run the UK's biggest employee engagement survey and is the name behind the prestigious Sunday Times 'Best Companies to Work for' lists.My role involves managing the client on boarding process with new and existing clients, providing information around the Best Companies processes and supporting clients at each turn. An all round account management role with an emphasis on education and relationship building.From meeting clients face to face, over the phone or via… Show more Best Companies run the UK's biggest employee engagement survey and is the name behind the prestigious Sunday Times 'Best Companies to Work for' lists.My role involves managing the client on boarding process with new and existing clients, providing information around the Best Companies processes and supporting clients at each turn. An all round account management role with an emphasis on education and relationship building.From meeting clients face to face, over the phone or via email, I'm involved in ensuring that our clients understand our products and offerings and I'm responsible for growing sectors such Banking, Insurance and Leisure Industries such as sporting clubs and increasing revenue from these areas. I've developed relationships with global organisations, famous brand as well as smaller newer organisations. My general role involves contact with directors and CEO's and building trusting long term relationships. Show less

Account manager for small to large businesses, providing superior telephone based customer service and maximising spending on accounts. Helping customers use and understand the features of the account and dealing with queries via telephone/email/written contact. Attracting new and retaining current business customers. Working towards and exceeding monthly targets. Achievements:• Strong oral communication skills leading to departmental awards for consistent customer service… Show more Account manager for small to large businesses, providing superior telephone based customer service and maximising spending on accounts. Helping customers use and understand the features of the account and dealing with queries via telephone/email/written contact. Attracting new and retaining current business customers. Working towards and exceeding monthly targets. Achievements:• Strong oral communication skills leading to departmental awards for consistent customer service excellence• Proven track record in optimising sales and exceeding monthly targets in productivity and quality consistently• Highly developed listening, objection handling and problem solving skills attained through gaining responsibility for all manager level customer queries/complaints• Promoted into a coaching and management role to develop and enhance colleague customer service skills• Managed external relationships with customer benefit providers such as BMI, sharing information and dealing with account queries• Designed and implemented a new complaints procedure which cut both costs and customer waiting times by up to 50%• Collated and delivered weekly/monthly reports on trends and performance to senior management and discussed action plans Show less

Sourcing mortgage leads from direct inbound telephone contact and a website customer database. Providing the public with a mortgage advice service and completing all stages of the mortgage process including cross-selling insurance options. Building productive relationships with banks and building societies and providing a high level of customer service. Achievements:• Promoted through results into a more senior role helping to coach new starters in factors such as customer… Show more Sourcing mortgage leads from direct inbound telephone contact and a website customer database. Providing the public with a mortgage advice service and completing all stages of the mortgage process including cross-selling insurance options. Building productive relationships with banks and building societies and providing a high level of customer service. Achievements:• Promoted through results into a more senior role helping to coach new starters in factors such as customer services and sales techniques• Chosen to undertake further education and qualifications to become a fully qualified mortgage advisor• Proven track record in optimising sales and exceeding monthly targets in productivity and quality consistently• Developed productive working relationships with several other departments through team work and regular contact• Developed experience working with procedures and regulations including the data protection act and treating customers fairly Show less

Bachelor Of Arts (Ba), Business/Managerial Economics

A-Levels, Business Administration And Management, General