In role as Director I have been tasked with the organising and running of many successful events in both the UK and Ireland. This has allowed the company to grow it’s reputation and amass thousands of followers on social media.We aim to continue delivering top class events as well as utilising other revenue streams going forward.We have worked with many footballing legends and great musicians since our first event and plan to continue building our network of clients.

Achievements and Responsibilities • Worked on Capgemini's HMRC Telephony project for two years assisting project managers and the wider team with a range of tasks.• Liaising with external stakeholders on a weekly basis, compiling any updates sent into one main report for management to review. • Taking part in the monthly forecasting cycle which included meetings with project managers, accountants and fellow PMO's. Month End meetings would involve explaining any variances in forecasted figures vs actual figures.• Processing Purchase Order requests for project managers and ensuring details were accurate in order to receive correct value from HMRC.

Achievements and Responsibilities •Audit calls on a daily basis and provide feedback to agents explaining how they can improve going forward via coaching slots.•Creating reports which highlight trends within calls and what is causing difficulty for the agents.•Part take in daily meetings and discuss ways to improve the business and the processes the agents are following.

Achievements and Responsibilities• Signed off within a couple of weeks and provided with my own diary of complaints.• Speaking to customers in order to understand the basis of their complaint.• Researching different systems to compile relevant information which allows me to resolve the complaint.

Achievements and Responsibilities• After 7 months in the data gathering team, I was given an excellent opportunity to move into a case handling role. This allowed me to work on specific customer complaints.• Each case was unique and required a full investigation in order to reach a fair outcome for the customer.• This required both written and verbal correspondence with the customer and third-party organisations.• Calculations had to be constructed using Microsoft Excel so that the correct redress could be offered to the customer.

Achievements and Responsibilities• I was originally tasked with checking Letters of Authority which had been submitted by Claims Management Companies on behalf of customers wishing to complain about the mis-sale of Payment Protection Insurance.• I was then required to carry out all Data Gathering for both Loan and Credit Card complaints.• Completed the daily figures for the managers 10:30AM meeting. Therefore, time keeping and accuracy had to be perfect every day.• Worked closely with management to ensure complaints without Payment Protection Insurance charged were closed efficiently.• After 7 months in this area of the PPI team I was given the opportunity to progress into case handling.

Achievements and Responsibilities• I was tasked with collecting thousands of pounds in cash from customers each week and responsible for banking this money accurately.• This role also included visiting over 100 different customers on a regular basis and building a positive working relationship with them.• Another main part of the job was to complete loan applications face to face with customers. This required great attention to detail as any slight error could affect the outcome of the loan.

Achievements and Responsibilities:• Was required to continually meet expectations which included assisting customers over the phone with making large payments, opening different bank accounts and an array of other requests.• Due to taking thousands of calls within the banking sector, this allowed me to further my experience of delivering excellent customer service and how to solve a wide range of different issues.• Due to consistently meeting targets, I was given the opportunity to take on managerial tasks such as holding team meetings and coaching other team members.

Achievements and Responsibilities:• This role included travelling all over the country gathering feedback from customers and taking photographs of the work that had been done for the company’s ‘Feature Home Magazine’.• I was once again able to meet targets that had been set on a weekly basis.• Successfully managed to find a balance between working and college without any issues.• Between the ages of 18 and 19 I was driving to destinations such as Edinburgh and Dundee to speak to hundreds of different customers, who at times were unhappy. Dealing with such situations have benefited me greatly as I am now extremely confident when handling complaints.

Achievements and Responsibilities:• Making hundreds of calls per shift attempting to set up sales leads.• Met, and at some points exceeded, sales targets on a consistent basis.• Worked in an extreme highly pressurised environment and managed to thrive.• This continued success led to me gaining a position as one of the companies’ photographers.