Customer Success Manager
Current
Mar 2024 - Present
AeroLeads people directory · profile
Anthony Wiley Email & Phone Number
Senior Customer Success Specialist
at
Harness
1 work email found
@ttec.nl
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Success Specialist
Location
Belleville, Kansas, United States
Who is Anthony Wiley? Overview
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Quick answer
Anthony Wiley is listed as Senior Customer Success Specialist at Harness, based in Belleville, Kansas, United States. AeroLeads shows a work email signal at ttec.nl and a matched LinkedIn profile for Anthony Wiley.
Anthony Wiley previously worked as Customer Success Manager at Harness and Senior Customer Support Associate at Harness. Anthony Wiley holds Bachelor Of Arts - Ba, Entrepreneurship from Fort Hays State University.
Company email context
Email format at Harness
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{first_initial}{last}@ttec.nl
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AeroLeads found 1 current-domain work email signal for Anthony Wiley. Compare company email patterns before reaching out.
Profile bio
About Anthony Wiley
Anthony Wiley is a Senior Customer Success Specialist at Harness. He possess expertise in management, zendesk, service level agreements, mdm, cisco meraki and 8 more skills.
Listed skills include Management, Zendesk, Service Level Agreements, Mdm, and 9 others.
Current workplace
Anthony Wiley's current company
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10 roles
Anthony Wiley work experience
A career timeline built from the work history available for this profile.
Senior Customer Support Associate
Jan 2023 - Mar 2024
Customer Success Lead
Jan 2022 - Mar 2024
Customer Experience Specialist
May 2021 - Dec 2021
Customer Success Specialist
- Serve as day to day point of contact for high revenue fast food brands- Support customers via calls, chats and emails utilizing Zendesk CRM- Triage and prioritize support tickets while meeting SLA- Collaborate on and complete Customer Success Team projects for betterment of customer experience- Maintain 96 NPS for 3 consecutive months
Sep 2020 - May 2021
Fraud Specialist
- Remotely accept high-volume inbound calls from customers- Ensure all cases are handled professionally, accurately and in a timely manner, ensuring optimal customer service, integrity, and profitability- Interact with customers to provide and process information in response to inquiries, concerns, requests along with helping customer narrow down their needs based on products and services available
Apr 2020 - Sep 2020
Family Support Worker
- Remotely accept high-volume inbound calls from customers- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services- Collaborate on and complete Customer Success Team projects for betterment of customer experience- Gather information from the customer to make appropriate recommendations for new products and services
May 2019 - Jan 2020
Day Services Manager
- Developed and organized the first annual awards banquet to recognize both residents and employees- Strategize and organize community wide events to aid residents- Educate residents on vocational skills and fiscal management- Insure accurate documentation of medication and behavior interventions is completed
Oct 2016 - May 2019
Tech Support - Tier 1
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP- Accurately process and record call transactions using a computer and designated tracking software - Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
Aug 2015 - Oct 2016
Tier 1 Tech Support
Answer incoming customer calls providing assistance for registration, email creation,physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshootingInteract and coordinate with other departments to resolve customer issues determine further action or final completion on customer cases receivedMake notations via computer terminal prepare reports and process paperwork
Feb 2013 - Oct 2015
2 education records
Anthony Wiley education
Bachelor Of Arts - Ba, Entrepreneurship
Associate'S Degree, General Studies
FAQ
Frequently asked questions about Anthony Wiley
Quick answers generated from the profile data available on this page.
What company does Anthony Wiley work for?
Anthony Wiley works for Harness.
What is Anthony Wiley's role at Harness?
Anthony Wiley is listed as Senior Customer Success Specialist at Harness.
What is Anthony Wiley's email address?
AeroLeads has found 1 work email signal at @ttec.nl for Anthony Wiley at Harness.
Where is Anthony Wiley based?
Anthony Wiley is based in Belleville, Kansas, United States while working with Harness.
What companies has Anthony Wiley worked for?
Anthony Wiley has worked for Harness, Harness Giving, Woom Bikes Usa, Squadle, Inc., and Ttec.
How can I contact Anthony Wiley?
You can use AeroLeads to view verified contact signals for Anthony Wiley at Harness, including work email, phone, and LinkedIn data when available.
What schools did Anthony Wiley attend?
Anthony Wiley holds Bachelor Of Arts - Ba, Entrepreneurship from Fort Hays State University.
What skills is Anthony Wiley known for?
Anthony Wiley is listed with skills including Management, Zendesk, Service Level Agreements, Mdm, Cisco Meraki, Fraud Investigations, Customer Success, and Customer Service.
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