Anthony Wiley work email
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Anthony Wiley personal email
Anthony Wiley is a Senior Customer Success Specialist at Harness. He possess expertise in management, zendesk, service level agreements, mdm, cisco meraki and 8 more skills.
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Customer Success ManagerHarness Mar 2024 - Present -
Senior Customer Support AssociateHarness Jan 2023 - Mar 2024
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Customer Success LeadHarness Giving Jan 2022 - Mar 2024
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Customer Experience SpecialistWoom Bikes Usa May 2021 - Dec 2021 -
Customer Success SpecialistSquadle, Inc. Sep 2020 - May 2021Cambridge, Massachusetts, United States- Serve as day to day point of contact for high revenue fast food brands- Support customers via calls, chats and emails utilizing Zendesk CRM- Triage and prioritize support tickets while meeting SLA- Collaborate on and complete Customer Success Team projects for betterment of customer experience- Maintain 96 NPS for 3 consecutive months -
Fraud SpecialistTtec Apr 2020 - Sep 2020United States- Remotely accept high-volume inbound calls from customers- Ensure all cases are handled professionally, accurately and in a timely manner, ensuring optimal customer service, integrity, and profitability- Interact with customers to provide and process information in response to inquiries, concerns, requests along with helping customer narrow down their needs based on products and services available -
Family Support WorkerSaint Francis Ministries May 2019 - Jan 2020Salina, Kansas, United States- Remotely accept high-volume inbound calls from customers- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services- Collaborate on and complete Customer Success Team projects for betterment of customer experience- Gather information from the customer to make appropriate recommendations for new products and services -
Day Services ManagerAngel Square Oct 2016 - May 2019Salina, Kansas, United States- Developed and organized the first annual awards banquet to recognize both residents and employees- Strategize and organize community wide events to aid residents- Educate residents on vocational skills and fiscal management- Insure accurate documentation of medication and behavior interventions is completed -
Tech Support - Tier 1Nex-Tech Wireless Aug 2015 - Oct 2016Hays, Kansas, United States- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP- Accurately process and record call transactions using a computer and designated tracking software - Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business -
Tier 1 Tech SupportKit Usa Inc Feb 2013 - Oct 2015Answer incoming customer calls providing assistance for registration, email creation,physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshootingInteract and coordinate with other departments to resolve customer issues determine further action or final completion on customer cases receivedMake notations via computer terminal prepare reports and process paperwork
Anthony Wiley Skills
Anthony Wiley Education Details
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Entrepreneurship -
General Studies
Frequently Asked Questions about Anthony Wiley
What company does Anthony Wiley work for?
Anthony Wiley works for Harness
What is Anthony Wiley's role at the current company?
Anthony Wiley's current role is Senior Customer Success Specialist.
What is Anthony Wiley's email address?
Anthony Wiley's email address is aw****@****ttec.nl
What schools did Anthony Wiley attend?
Anthony Wiley attended Fort Hays State University, Cloud County Community College.
What skills is Anthony Wiley known for?
Anthony Wiley has skills like Management, Zendesk, Service Level Agreements, Mdm, Cisco Meraki, Fraud Investigations, Customer Success, Customer Service, Customer Relationship Management, Enterprise Software, Voice Over Ip, Net Promoter Score.
Not the Anthony Wiley you were looking for?
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4hp.com, googlemail.com, opentext.com, opentext.com2 (800) 4XXXXXXX
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2valmont.com, screenmachine.com -
Anthony Wiley
Dallas-Fort Worth Metroplex1libertymutual.com1 +146999XXXXX
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2ua.edu, ua.edu
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