𝗪𝗛𝗔𝗧 𝗜 𝗗𝗢 𝗕𝗘𝗦𝗧: I consider my greatest value to be my success in building relationships with customers. I'm genuinely interested in learning how customers work and how their organizations run so that I can deliver the best solution possible.𝗠𝗬 𝗖𝗔𝗥𝗘𝗘𝗥 𝗛𝗜𝗚𝗛𝗟𝗜𝗚𝗛𝗧𝗦During my two-decade+ career at UKG (formerly Kronos), I repeatedly took on new roles that challenged me and solidified my customer success skills…within an organization that has changed, evolved, expanded, and otherwise reshaped the future of workforce management.It was here that I cultivated strong, trusting, and collaborative relationships with clients across multiple verticals – 𝙃𝙚𝙖𝙡𝙩𝙝𝙘𝙖𝙧𝙚, 𝙃𝙤𝙨𝙥𝙞𝙩𝙖𝙡𝙞𝙩𝙮, 𝘼𝙪𝙩𝙤𝙢𝙤𝙩𝙞𝙫𝙚, etc. - by positioning myself as the go-to problem solver and advisor to customers on industry-specific features and system processes and procedures.𝗞𝗘𝗬 𝗧𝗔𝗞𝗘𝗔𝗪𝗔𝗬𝗦► Experience in customer-facing customer success, account management, professional services, and solutions consulting roles.► History of cultivating strong, trusting, collaborative relationships and proactive customer outreach.► Familiarity working with enterprise customers in healthcare, hospitality, and automotive.► Link between sales and service delivery.► Innovative approach to problem solving.► Continually searches for ways to improve service offerings and customer support.𝗪𝗛𝗔𝗧’𝗦 𝗡𝗘𝗫𝗧I’m ready for my next opportunity, specifically a high-touch, rapport-building position where I can work with customers to solve critical business challenges, drive continued value, and guide them along a path to success. Let’s see how we can help one another: tonywilkerson@gmail.com.